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Free CRT-261 Exam Braindumps (page: 22)

Page 21 of 50
PDF with 258 Questions

Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

  1. Article Translation
  2. Data Category Groups
  3. Chatter Answers
  4. Data Category Visibility

Answer(s): D



Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.
Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?

  1. Change Sets
  2. Mass Transfer Records
  3. Data Import Wizard
  4. Data Loader

Answer(s): A,B



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?

  1. Create a Customer Experience Cloud site.
  2. Implement Recommended Articles.
  3. Configure Web-to-Case.
  4. Deploy a Partner Central Community.

Answer(s): B






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