QUESTION: 17

Universal Containers (UC) has multi -level account hierarchies that represent departments within their major Accounts. Users are creating duplicate Contacts across multiple departments. UC wants to clean the data so as to have a single Contact across departments.
What two solutions should UC implement to cleanse their data? Choose 2 answers

Make use of a third -party tool to help merge duplicate Contacts across Accounts.
Use Data.com to standardize Contact address information to help identify duplicates.
Use Workflow rules to standardize Contact information to identify and prevent duplicates.
Make use of the Merge Contacts feature of Salesforce to merge duplicates for an Account.

Answer(s): A,B

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QUESTION: 18

Universal Containers has defined a new Data Quality Plan for their Salesforce data and wants to know how they can enforce it throughout the organization.
Which two approaches should an architect recommend to enforce this new plan?
Choose 2 answers

Schedule a weekly dashboard displaying records that are missing information to be sent to managers for review.
Use Workflow, Validation Rules, and Force.com code (Apex) to enforce critical business processes.
Schedule reports that will automatically catch duplicates and merge or delete the records every week.
Store all data in an external system and set up an integration to Salesforce for view -only access.

Answer(s): A,B

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QUESTION: 19

Universal Containers wants to implement a data -quality process to monitor the data that users are manually entering into the system through the Salesforce UI.
Which approach should the architect recommend?

Allow users to import their data using the Salesforce Import tools.
Utilize a 3rd -party solution from the AppExchange for data uploads.
Utilize an app from the AppExchange to create data -quality dashboards.
Use Apex to validate the format of phone numbers and postal codes.

Answer(s): C

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QUESTION: 20

A manager at Cloud Kicks is importing Leads into Salesforce and needs to avoid creating duplicate records.

Which two approaches should the manager take to achieve this goal? (Choose two.)

Acquire an AppExchange Lead de-duplication application.
Implement Salesforce Matching and Duplicate Rules.
Run the Salesforce Lead Mass de-duplication tool.
Create a Workflow Rule to check for duplicate records.

Answer(s): A,B

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