QUESTION: 61

A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.
What should the consultant recommend to meet the requirement?

Success Teams
Queue Management
Appointment Scheduling
Assignment Rules

Answer(s): C

Explanation:

Appointment Scheduling is a solution that the consultant can recommend to meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face. Appointment Scheduling is a feature that allows users to create and manage appointments with customers or clients from Salesforce. Appointment Scheduling can be used to offer different types of services, such as career advice, tutoring, or counseling. Appointment Scheduling also integrates with calendars, email notifications, and reports. Success Teams, Queue Management, and Assignment Rules are not solutions that can meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face.

Reference:

https://help.salesforce.com/s/articleView?id=sf.appointment_scheduling_overview.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/appointment-scheduling

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QUESTION: 62

A private school wants to use Salesforce to manage students, their parents, staff operations, and fundraising. The school wants to use the Education Data Architecture (EDA) and to create Giving Pages.
What is a compatibility consideration the consultant should discuss with the school?

Accounting Subledger is installed.
Elevate is incompatible with Advisor Link.
Gift Entry Manager is required.
Person Accounts must be enabled.

Answer(s): D

Explanation:

he consultant should discuss with the school that Person Accounts must be enabled as a compatibility consideration for using EDA and creating Giving Pages. Person Accounts are a feature that allows users to store information about individual people who are not associated with an Account, such as donors or applicants. Person Accounts are required for using EDA and creating Giving Pages, because they enable users to track donations and payments from individual donors. Accounting Subledger is not installed, but rather purchased separately. Elevate is not incompatible with Advisor Link, but rather integrates with it. Gift Entry Manager is not required, but rather optional.

Reference:

https://help.salesforce.com/s/articleView?id=sf.accounts_person_behavior.htm&type=5 https://www.salesforce.org/wp-content/uploads/2020/08/Elevate-and-Giving-Pages.pdf

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QUESTION: 63

The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.
What should the consultant recommend?

Power of Us Hub
Trailblazer Community
Trailhead
Salesforce Einstein

Answer(s): C

Explanation:

Trailhead is a resource that the consultant can recommend for training users to learn basic Salesforce functionality at their own pace and track lesson completion. Trailhead is an online learning platform that provides interactive and gamified content on various Salesforce topics, such as products, features, skills, and best practices. Trailhead also allows users to earn badges and points as they complete modules and projects, and track their progress and achievements. Trailhead is free and accessible to anyone who wants to learn Salesforce. Power of Us Hub, Trailblazer Community, and Salesforce Einstein are not resources that provide training on basic Salesforce functionality.

Reference:

https://trailhead.salesforce.com/en/home https://trailhead.salesforce.com/en/content/learn/modules/trailhead_basics

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QUESTION: 64

The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.
Which solution should the consultant recommend?

Salesforce reports
A third-party app
Salesforce Files
Extended Mail Merge

Answer(s): B

Explanation:

A third-party app is a solution that the consultant can recommend to meet the requirement of electronically sending, and also printing and mailing scholarship and program admission decisions on a preformatted letter template. A third-party app is an application that provides additional features and solutions for Salesforce. There are many third-party apps on the AppExchange that offer document generation and delivery capabilities, such as creating letters, invoices, contracts, or proposals, and sending them via email or postal mail. The consultant can help the International Studies office choose an app that meets their needs and budget. Salesforce reports, Salesforce Files, and Extended Mail Merge are not solutions that can electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.

Reference:

https://appexchange.salesforce.com/appxStore?type=App&keyword=document%20generation https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics

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Free EDUCATION-CLOUD-CONSULTANT Exam Braindumps (page: 16)

QUESTION: 61

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QUESTION: 62

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QUESTION: 63

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QUESTION: 64

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