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Free EDUCATION-CLOUD-CONSULTANT Exam Braindumps (page: 5)

Page 5 of 51
PDF with 219 Questions

The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.
Which Salesforce solution should the consultant recommend?

  1. Tableau CRM
  2. Nonprofit Success Pack
  3. Einstein Prediction Builder
  4. Insights Platform Data Integrity

Answer(s): C

Explanation:

Einstein Prediction Builder is a Salesforce solution that the consultant can recommend to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university. Einstein Prediction Builder allows the consultant to create custom predictive models without code, using fields from any object as inputs and outputs. Tableau CRM, Nonprofit Success Pack, and Insights Platform Data Integrity are not Salesforce solutions that can create a supporters' score based on the given criteria.


Reference:

https://help.salesforce.com/s/articleView?id=sf.bi_prediction_builder_overview.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/prediction_builder_basics



A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................
What should a consultant create to meet the requirement?

  1. Public Group
  2. Success Team
  3. Chatter group
  4. Queue

Answer(s): C

Explanation:

A Chatter group is what the consultant should create to meet the requirement of creating a resource for the CoE where users can vote on suggestions and collaborate with each other. A Chatter group is a feature that allows users to share ideas, files, polls, and events with a specific set of people. Users can also like and comment on posts, and follow topics and people in a Chatter group. A Public Group, a Success Team, and a Queue are not features that can create a resource for the CoE where users can vote on suggestions and collaborate with each other.


Reference:

https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/chatter_basics/chatter_basics_groups



A university's IT department uses a version control-based process for its system development and enhancement. The department wants to test the new features the consultant has configured in a dedicated, short term Salesforce environment.
What should the consultant use to meet the requirement?

  1. Scratch org
  2. Developer Edition org
  3. Full sandbox
  4. Partial Copy sandbox

Answer(s): A

Explanation:

A scratch org is a dedicated, short term Salesforce environment that the consultant can use to test the new features they have configured in a version control-based process. A scratch org is a source- driven and disposable deployment of Salesforce code and metadata. A scratch org is fully configurable, allowing the consultant to emulate different Salesforce editions and features. A Developer Edition org, a full sandbox, and a partial copy sandbox are not dedicated, short term Salesforce environments that can be used in a version control-based process.


Reference:

https://developer.salesforce.com/docs/atlas.en-
us.sfdx_dev.meta/sfdx_dev/sfdx_dev_scratch_orgs.htm https://trailhead.salesforce.com/en/content/learn/modules/scratch-orgs



A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

  1. Salesforce Identity
  2. Digital Engagement
  3. Einstein Next Best Action
  4. Service Cloud

Answer(s): D

Explanation:

Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets.


Reference:

https://www.salesforce.com/products/service-cloud/overview/ https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics



Page 5 of 51



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