Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
Splunk
ServiceNow
All Vendors
  2. Home
  3. Exams
  4. Salesforce
  5. EXPERIENCE-CLOUD-CONSULTANT

Salesforce EXPERIENCE-CLOUD-CONSULTANT Exam
Salesforce Certified Experience Cloud Consultant (Page 6 )

Updated On: 1-Feb-2026
Page 6 of 38
PDF with 185 Questions

Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK). UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access? Choose 2 answers

  1. Only business accounts can be created as partner users
  2. Assign Partner Community license to partner users.
  3. Assign Customer Community Plus license to partner users.
  4. Only person accounts can be created as partner users.

Answer(s): B,C

Explanation:

Two considerations for creating partner users and granting access are B and C. Partner users are external users who access your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To create partner users and grant access, you need to assign them a license type and a profile. Two license types that are suitable for partner users are Partner Community and Customer Community Plus. These license types allow partner users to access standard CRM objects, such as accounts, contacts, leads, opportunities, and cases, as well as custom objects and tabs. They also allow partner users to use roles and sharing rules to share records with other users.



Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?

  1. Salesforce CDN is only supported in Full sandbox environments.
  2. Salesforce CDN is not supported in sandbox environments.
  3. Salesforce CDH is only supported in Developer sandbox environments
  4. Salesforce CDN is supported in all sandbox environment

Answer(s): B

Explanation:

CK should keep in mind that Salesforce CDN is not supported in sandbox environments. Salesforce CDN is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors. However, this feature is only available in production environments and not in sandbox environments, such as Partial and Full sandboxes. Therefore, CK should not use Salesforce CDN for its UAT process.



Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

  1. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
  2. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
  3. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
  4. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

Answer(s): D

Explanation:

To add partners and internal users to the customer Experience site, the recommended way is to enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gain access to the customer site. A customer account is an account that has the Is Customer checkbox enabled. This indicates that the account is part of your customer network and can access your customer Experience site. To enable an existing account as a customer, you need to edit the account record and check the Is Customer checkbox. This will automatically grant access to the customer site to all the users under that account, without creating new user records or profiles.



Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The solution will enable the external independent financial researchers to collaborate with internal portfolio control staff in a private Chatter group.
What should the Experience Cloud consultant recommend to meet the requirements for both personas?

  1. Give external researchers and internal staff access to the mam org.
  2. Create a portal for external researchers and give internal staff access to the portal.
  3. Create a portal for external researchers and give internal staff access to the main org.
  4. Create a portal for external researchers and create an app for internal staff.

Answer(s): C

Explanation:

To meet the requirements for both personas, GCC should create a portal for external researchers and give internal staff access to the main org. This will allow GCC to provide different features and permissions for each persona, as well as enable collaboration between them in a private Chatter group. For example, GCC can create a portal for external researchers using the Partner Central template, where they can view and update financial data, access reports and dashboards, and join Chatter groups. GCC can also give internal staff access to the main org using standard user licenses, where they can manage portfolio data, create workflows and processes, and join Chatter groups.



What are two ways a question can be escalated to a case? Choose 2 answers

  1. Manually by a moderator selecting `'Escalate to Case'' in the Feed
  2. Manually by users commenting `'Escalate''
  3. Automatically via Case Assignment Rules
  4. Automatically via process Builder by meeting specified criteria

Answer(s): A,D

Explanation:

A question can be escalated to a case in two ways:
Manually by a moderator selecting `'Escalate to Case'' in the Feed. A moderator is a user who has permission to manage content on your site. A moderator can escalate a question to a case by clicking on the `'Escalate to Case'' action in the Feed menu of the question post. Automatically via process Builder by meeting specified criteria. Process Builder is a tool that allows you to automate business processes based on criteria and actions. You can use Process Builder to create a process that escalates a question to a case when certain criteria are met, such as number of comments, number of likes, or time elapsed.



Viewing page 6 of 38
Viewing questions 26 - 30 out of 185 questions



Post your Comments and Discuss Salesforce EXPERIENCE-CLOUD-CONSULTANT exam prep with other Community members:

Join the EXPERIENCE-CLOUD-CONSULTANT Discussion