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Free Field Service Consultant Exam Braindumps (page: 11)

Page 10 of 27
PDF with 163 Questions

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

  1. Drag and drop the Service Appointments to other available Resources and run Optimization.
  2. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
  3. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
  4. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

Answer(s): A



Universal Containers is looking to implement Entitlement Management to meet the following requirements: Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?

  1. Accounts and Assets
  2. Contacts and Service Contracts
  3. Accounts and Service Contracts
  4. Contracts and Assets

Answer(s): C



Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

  1. Use Workflow to close the Case when all Work Orders are closed.
  2. Use Process Builder to close the Case when all Work Orders are closed.
  3. Use Workflow to close the Case when the Work Order is dispatched.
  4. Use Process Builder to close the Case when the Work Order is created.

Answer(s): B



Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

  1. Add the Work Order Quick Action on the Case.
  2. Use Work Types to achieve pre-defined templates.
  3. Add the Work Order Quick Action on the Account.
  4. Use Record Types to achieve pre-defined templates.

Answer(s): A,B






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