[FSC Features and Functionality]
Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system.
What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?
- Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.
- Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.
- Create a custom Person Account hierarchy to link duplicate client records.
- Create custom components to provide a single view of the client.
- Link individuals using related contacts to link duplicate client records
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