A System Administrator has received a note from one of the portfolio managers that the Actionable Relationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have access to it and are able to use it to manage their customer's relationships. What is a possible cause for this?
Answer(s): A
A possible cause for why the portfolio manager cannot see ARC when trying to set up relationships between two accounts is that he has not been given the permissions that enable users to view and manage ARC. To access ARC, users need to have certain permissions and settings enabled in their user profile or permission set, such as:View Setup and ConfigurationCustomize ApplicationManage Custom PermissionsFinancial Services Cloud Standard UserFinancial Services Cloud Admin If any of these permissions or settings are missing, users may not be able to see or use ARC properly. Verified
: Salesforce Help Article 5
Which three types of Account-Account relationships are displayed in the Actionable Relationship Center?
Answer(s): A,C,D
The following types of Account-Account relationships are displayed in the Actionable Relationship Center (ARC):Accounts & Businesses: This type of relationship shows the accounts that are related to a business account, such as owners, partners, or beneficiaries. You can use this type of relationship to understand the ownership structure and financial interests of a business account. Accounts & Peers: This type of relationship shows the accounts that are related to another account by a peer-to-peer relationship, such as friends, colleagues, or associates. You can use this type of relationship to identify potential referrals and cross-selling opportunities from an account's network. Accounts & Groups: This type of relationship shows the accounts that are related to a group account, such as household members, trust members, or business group members. You can use this type of relationship to view the aggregated financial data and activities of a group account. Verified
: Salesforce Help Article 2 : Salesforce Help Article 3 : Salesforce Help Article 4
Scott Adams is opening a joint savings account with his mom, Rachel Adams. Rachel Adams is the primary member of the Adams Household. Personal Banker Hank Burton wants to make sure that Scott's data is rolling up to the Adams Household. How can the Banker accomplish this?
To make sure that Scott's data is rolling up to the Adams Household, the Banker should make the Adams Household Scott's primary Group and edit the Activities & Objects to Roll Up. A primary Group is a construct in Financial Services Cloud that allows you to define the main group for a client. You can use primary Group to roll up financial data from all the financial accounts that are related to the client or the group. By making the Adams Household Scott's primary Group, the Banker can ensure that Scott's financial data is included in the household summary. The Banker can also edit the Activities & Objects to Roll Up to specify which items, such as financial accounts, goals, or referrals, should be rolled up for Scott. Verified
: Salesforce Help Article 4
Lake Tahoe Bank would like to capture their commercial customers in FSC. A commercial customer can be owned by multiple groups. How can Lake Tahoe Bank SF Admin configure FSC to capture and display commercial customer and its parent company ? (3 correct answers)
Answer(s): A,C,E
To capture and display commercial customers and their parent companies, Lake Tahoe Bank SF Admin can use the following steps:Add the Business record type to the Group record type mapper, which is a custom metadata type that defines which record types can be added as members of a group1. Leverage Groups to capture the majority owner of a commercial customer, which is a business entity that has a stake in another business entity1. Groups are a feature that allows users to create and manage household and business relationships1.Use Account hierarchy to capture minority owners of a commercial customer, which are business entities that have less than 50% stake in another business entity2. Account hierarchy is a feature that allows users to see how accounts are related to each other in a parent-child relationship2. Link multiple owners to the business entity as a Group, which allows users to see all the stakeholders of a commercial customer in one place1
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Manasa Commented on December 05, 2023 Are these really financial cloud questions and answers, seems these are basic admin question and answers Anonymous
Manasa Commented on December 05, 2023 are these really financial cloud questions and answers, seems these are basic admin question and answers Anonymous
Ale M Commented on November 22, 2023 Prepping for FSC exam AUSTRALIA
Ale M Commented on November 22, 2023 prepping for fsc exam AUSTRALIA
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