QUESTION: 25

In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

Google Traffic Data
Resource's Home Base
Service Appointments
Resource's Travel Speed
Service Appointment Dependencies

Answer(s): A,B,C

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Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

Update the Case Feed and tag the associated Service Representative.
Update the Work Order Line Item and its associated parent Asset.
Update the Service Appointment and its associated parent record.
Update the Work Order and its associated parent Account.

Answer(s): B

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QUESTION: 27

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

Cases Only
Cases, Work Orders, and Tasks
Work Orders and Cases
Work Orders only

Answer(s): C

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QUESTION: 28

Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

Assets
Product Templates
Work Types
Service Report Templates

Answer(s): C,D

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Free FSL-201 Exam Braindumps (page: 7)

QUESTION: 25

QUESTION: 26

QUESTION: 27

QUESTION: 28