QUESTION: 9

A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI).
What are two different Salesforce security tools that can be used to meet this requirement?

Field Audit Trail
Setup Audit Trail
Event Monitoring
Platform Encryption

Answer(s): A,D

Explanation:

Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest while preserving critical platform functionality.

Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure- data-with-platform-encryption

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QUESTION: 10

A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type
Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

Answer(s): D

Explanation:

OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly.

Reference:

https://trailhead.salesforce.com/content/learn/modules/dynamic- assessments-with-public-sector-solutions/create-and-configure-omni-assessment-tasks

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QUESTION: 11

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
Select the Licenses and Permits Experience Site template, and customize the theme.
Select the Help Center Experience Site template, and customize the theme.
Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.

Answer(s): B,C

Explanation:

The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files. The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles,

FAQs, and chat.

Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector- solutions-design/create-an-experience-site

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QUESTION: 12

Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to the* questions before beginning the application process while reducing implementation and maintenance costs?

Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.

Answer(s): C

Explanation:

Salesforce Knowledge is a feature that allows Bobahaven to create, manage, and publish articles that provide up-to-date information about permit and license processes to constituents. By publishing articles to an unauthenticated Experience site page, Bobahaven can reduce the implementation and maintenance costs by not requiring login or user management for the site visitors. Constituents can access the articles before beginning the application process and find answers to their questions without calling the call center.

Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create- guided-digital-forms-with-omniscript

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Free Public-Sector-Solutions Exam Braindumps (page: 4)

QUESTION: 9

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QUESTION: 10

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QUESTION: 12

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