Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.What functionality should a consultant recommend to satisfy the UC's need?
Answer(s): C
Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.Which approach should a consultant implement?
Answer(s): D
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.What feature should a consultant configure to meet this requirement?
The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.Which two solutions should a consultant recommend?Choose 2 answers
Answer(s): A,B
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Samy Commented on October 17, 2019 Hello, i bought right now my exam .. hope to test it ASAP :) FRANCE