Universal Containers has selected a small and diverse group of users to review inactive
accounts. Given the Private sharing model, a public group was created and made available to
this group of users. A sharing rule was created tomake inactive Accounts visible to the public
group. However some of these users are reporting they don't see any of the Accounts that were
shared with the public group.
What is the underlying issue for these users?
- The users have a permission set that only allow Accounts in "Active" status.
- The Accounts are owned by users higher in the role hierarchy.
- The users are in profiles that have no access to the Account object.
- The page layout assigned to these users is different than the Account owner.