QUESTION: 81

Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B?

Hierarchical sharing
Use Manual sharing
Criteria based sharing
Owner based sharing

Answer(s): B

Explanation:

Manual sharing allows record owners to share individual records with other users or groups. This is useful when one-off sharing is needed for a specific situation. Hierarchical sharing, criteria-based sharing and owner-based sharing are not suitable for this scenario because they are based on predefined rules or roles that do not match the requirement.

Reference:

https://help.salesforce.com/s/articleView?id=sf.sharing_overview.htm&type=5

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QUESTION: 82

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?

Data Export Wizard.
Data Import Wizard.
Data Export Wizard.
Data Loader.

Answer(s): A

Explanation:

Data Export Wizard allows administrators to export data from Salesforce in CSV files. It can be used to export data for backup purposes or to analyze data in external tools. Data Import Wizard is used to import data into Salesforce, not export. Data Loader is a desktop tool that can also export data, but it is more complex and requires installation. Report Builder is used to create reports in Salesforce, not export data.

Reference:

https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5

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QUESTION: 83

Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

Utilize a flow to identify the correct queue and assign the case.
Use a custom email services to set the owner of the case upon creation.
Create an Escalation Rules to send cases to the correct queue.
Configure Email-to-Case so emails are delivered to the correct queue

Answer(s): D

Explanation:

Email-to-Case allows administrators to set up routing addresses that automatically create cases from incoming emails and assign them to queues based on predefined criteria. This way, emails from customers can generate cases automatically and be sent to the correct queue. A flow is a tool for building automated processes, but it is not designed for email routing. A custom email service is a way to process inbound emails using Apex code, but it requires coding skills and is more complex than Email-to-Case. An escalation rule is a way to escalate cases based on certain conditions, but it does not create cases from emails or assign them to queues.

Reference:

https://help.salesforce.com/s/articleView?id=sf.customize_email2case.htm&type=5

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QUESTION: 84

Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

Key Deals
Big Deal Alerts
Activity Timeline.
Performance chart.

Answer(s): B

Explanation:

Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are a feature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to a record, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals.

Reference:

https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5

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Free TVB-201 Exam Braindumps (page: 21)

QUESTION: 81

Explanation:

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QUESTION: 82

Explanation:

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QUESTION: 83

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QUESTION: 84

Explanation:

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