An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.What should the administrator do to meet the deadline without increasing the budget?
Answer(s): B
To save time and budget, you can check the AppExchange for prebuilt solutions that can be easily customized for your needs. AppExchange is a marketplace for apps, components, and consulting services that extend Salesforce functionality.
https://appexchange.salesforce.com/
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.Which feature should an administrator place on the page to fulfill this requirement?
Answer(s): D
Screen flow allows you to create a form that collects user input and performs actions based on that input. You can use screen components to display questions and instructions, and use flow logic to update records or send notifications.
https://trailhead.salesforce.com/content/learn/modules/screen-flows/get-started-with- screen-flows https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.How should this be configured?
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.
https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5
An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?
Outbound message allows you to send information to an external system as part of a workflow rule or approval process. You can use outbound message to specify which fields to send and which endpoint URL to send them to.
https://help.salesforce.com/s/articleView?id=sf.workflow_om_considerations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.workflow_om_define.htm&type=5
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards. What could be Causing reps to have inappropriate access to data on dashboards?
Answer(s): C
Dynamic dashboards allow you to display data according to the security settings of the running user. If users have different access levels to data on dashboards, you can use dynamic dashboards to show them only what they are allowed to see.
https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic.htm&type=5
Post your Comments and Discuss Salesforce TVB-201 exam prep with other Community members:
Our website is free, but we have to fight against AI bots and content theft. We're sorry for the inconvenience caused by these security measures. You can access the rest of the TVB-201 content, but please register or login to continue.