QUESTION: 49

A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture
Which technique should be used

User test
cognitive walkthrough
treetesting
card sorting

Answer(s): D

Explanation:

Card sorting is a UX research method where participants group ideas or information into different categories, based on what feels natural to them. Card sorting is ideal for the early stages of a website project, when the UX designer needs to understand how users organize and label content. Card sorting can help the UX designer to suggest a suitable architecture for the internal community, based on the employees' mental model and expectations. Card sorting can also reveal any gaps or overlaps in the content, and provide insights for naming the categories and subcategories.

Reference:

Card Sorting / Tree Testing | Bentley University, Tree Testing vs. Card Sorting: Which is Right for You? | Maze

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QUESTION: 50

Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them
Which two salesforce features should be suggested to improve the end-user experience ?

Favorite the often used object
add the objects related list to the home page
personalized the navigation bar
create a custom component on a dashboard

Answer(s): A,C

Explanation:

The users can improve their end-user experience by favoriting the often used object and personalizing the navigation bar. Favoriting the object allows the users to access it quickly from the Favorites menu in the header. Personalizing the navigation bar allows the users to add, remove, or reorder the items that they use frequently. These features do not require the administrator to create a new app or modify the existing one, and they can be customized by the users themselves according to their preferences and needs.

Reference:

[Salesforce Certified User Experience Designer Exam Guide], Section 3.1: Design and implement solutions that meet user needs
[UX Designer Certification Prep: User-Centered Design], Unit 4: Design for User Needs [Prepare for Your UX Designer Credential], Trailmix: User-Centered Design [Salesforce Help: Favorites in Lightning Experience]
[Salesforce Help: Personalize Your Navigation Bar]

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QUESTION: 51

A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries
Which two designs considerations should bemade when planning for the site

Country may read text is a different direction (right to left) vs (left to right) and layouts will need to be adjusted
Country flags used as links to adjust languages provide an ideal way to switch between locals orlanguages for users
colors may have different contrast ratios in some countries and need adjusted contrast for proper visibility by users
colors may have different cultural meanings in different countries, changing the intent of UI elements

Answer(s): A,D

Explanation:

These two design considerations should be made when planning for a customer support site in experience builder that will be internationalized across 12 different countries. They are related to the principles of internationalization and localization, which are the processes of designing and adapting a product or service to meet the needs and preferences of users in different cultures, languages, and regions. By taking these considerations into account, a UX designer can create a site that is consistent, usable, and appealing for a global audience. Country may read text in a different direction (right to left) vs (left to right) and layouts will need to be adjusted: This consideration is related to the principle of bidirectionality, which is the ability of a product or service to support both left-to-right (LTR) and right-to-left (RTL) languages, such as Arabic, Hebrew, Persian, and Urdu. These languages have different writing systems, text alignment, and reading order than LTR languages, such as English, French, Spanish, and German. Therefore, a UX designer needs to adjust the layouts of the site to accommodate both LTR and RTL languages, such as by using flexible grids, mirroring elements, and avoiding fixed positions. This way, the site can provide a natural and intuitive reading experience for users in different countries. Colors may have different cultural meanings in different countries, changing the intent of UI elements: This consideration is related to the principle of cultural sensitivity, which is the awareness and respect of the cultural differences and preferences of users in different countries. Colors are one of the most important aspects of visual design, as they can convey emotions, moods, messages, and actions. However, colors can also have different cultural meanings and associations in different countries, which can affect how users perceive and interact with the site. For example, red can mean danger, passion, or luck, depending on the country. Therefore, a UX designer needs to choose colors that are appropriate and consistent with the intended meaning and purpose of the UI elements, such as buttons, icons, labels, and alerts. This way, the site can avoid confusion, misunderstanding, or offense for users in different countries.

Reference:

Preparing a Global Design: Internationalization (i18n) Guide Internationalization - Globalization | Microsoft Learn Localization vs. Internationalization - World Wide Web Consortium (W3C)

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QUESTION: 52

Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted

Including innovative ideas to showcase technology
observing user behavior
putting oneself in the situation of the end-user
creating requirements based on business leaders priorities

Answer(s): B,C

Explanation:

Human-centered design is a process that starts with the people you are designing for and ends with new solutions that are tailor-made to suit their needs. It involves understanding the problem from the perspective of the end-users, empathizing with their needs and preferences, and creating solutions that are desirable, feasible, and viable. To incorporate human-centered design across an organization, two practices that should be adopted are:
Observing user behavior: This involves watching how users interact with a product or service, what they do, say, think, and feel. Observing user behavior can help identify pain points, needs, goals, motivations, and emotions that drive user behavior. It can also reveal insights that users may not be able to articulate or may not be aware of themselves. Observing user behavior can be done through methods such as user interviews, contextual inquiry, usability testing, and analytics. Putting oneself in the situation of the end-user: This involves imagining or experiencing what the user goes through when using a product or service, and how they perceive and respond to it. Putting oneself in the situation of the end-user can help build empathy, understand the user's context and environment, and generate ideas that address the user's needs and expectations. Putting oneself in the situation of the end-user can be done through methods such as personas, scenarios, journey maps, and empathy maps.

Reference:

: [What is Human-Centered Design?]

: [Human-Centered Design: The Definitive Guide]
: [UX Research: What is User Behavior?]
: [Observing the User Experience: A Practitioner's Guide to User Research] : [UX Research Methods: Observation]
: [Empathy in Design Thinking]
: [UX Research Methods: Empathy]

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