QUESTION: 53

Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

Training and support for planning
user interface planning
deboarding planning
voice and tone planning

Answer(s): B

Explanation:

User interface planning is an essential part of the Einstein Bot implementation process, as it involves designing the bot's appearance, behavior, and interactions with the customers. User interface planning can affect the bot's effectiveness and customer satisfaction, as it can influence the clarity, efficiency, consistency, and beauty of the bot's experience. User interface planning includes1:
Choosing a bot avatar and name that match the brand and tone of the company Configuring the bot greeting and fallback messages that set the expectations and boundaries of the bot's capabilities
Designing the bot dialogues and menus that guide the customers through the conversation and provide relevant options and information
Testing and iterating the bot user interface based on user feedback and analytics

Reference:

Einstein Bots Project Planning | Salesforce Trailhead

Reveal Solution Next Question

QUESTION: 54

A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers neededsalesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?

Lighting design systems zip
sketch plugin
lightingdesign systems unmanaged package
SLDS validator

Answer(s): B

Explanation:

A sketch plugin is a tool that allows the UX designer to quickly mock up Salesforce user interface experiences using the Lightning Design System (SLDS) resources, such as base components, tokens, and design patterns. The sketch plugin is a free plugin for Sketch, a design toolkit that helps create wireframes, mockups, sample screens, and more. With the sketch plugin, the designer can search and drag the prebuilt components from the plugin into the canvas, and export the mockups as pdf, jpeg, or png files. The sketch plugin also supports synonyms and variants for the components, making it easier to find and use the desired elements. The sketch plugin can be downloaded from the SLDS website1 or from the AppExchange.

Reference:

[Create Quick Salesforce UI Mockups: Lightning Design System Plugin for Sketch]1 [Lightning Design System Sketch Plugin]2

Reveal Solution Next Question

QUESTION: 55

Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
Shipment records that belong to their teams can be seen by other users. Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems? Choose 2 answers.

Use runAs in test class to enforce user permissions and field-level permissions.
Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
Use isSharable keyword in Apex classes to assurerecord visibility.
Use isAccessible() method in Apex classes to check field accessibility

Answer(s): B,D

Explanation:

The development team missed two features that are causing the problems:
The With Sharing keyword in Apex classes to enforce sharing rules evaluation. This keyword allows the Apex class to run in the context of the current user and respect the organization's sharing rules. Without this keyword, the Apex class runs in system mode and ignores the sharing rules, which can result in unauthorized access to records that belong to other users . The isAccessible() method in Apex classes to check field accessibility. This method returns true if the current user has read access to the specified field, and false otherwise. Without this method, the Apex class does not check the field-level security settings and can display fields that should be hidden from the user, such as the shipment amount .

Reference:

: Using the with sharing or without sharing Keywords
: Enforcing Sharing Rules in Apex
: Schema.DescribeFieldResult Class
: Enforcing CRUD and FLS

Reveal Solution Next Question

QUESTION: 56

Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

Permission Set.
Object Permissions.
Custom Lightning Component.
Field-level security

Answer(s): C

Explanation:

The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user's role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification.

Reference:

[Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
:
https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_in tro :
https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_ service_intro : https://trailhead.salesforce.com/en/content/learn/modules/ux-designer- certification-prep/design-for-performance-and-scalability

Reveal Solution Next Question

Free USER-EXPERIENCE-DESIGNER Exam Braindumps (page: 14)

QUESTION: 53

Explanation:

Reference:

QUESTION: 54

Explanation:

Reference:

QUESTION: 55

Explanation:

Reference:

QUESTION: 56

Explanation:

Reference: