QUESTION: 117

Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
Prototyping > Iteration > Observation > Ideation > Implementation >User Feedback
Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

Answer(s): B

Explanation:

A human-centered design process is a creative approach to solving people's problems that begins with identifying their needs and ends with creating solutions that meet those needs. A human- centered design process typically involves the following steps in this order23:
Observation: This step involves researching and understanding the users, their context, their goals, their pain points, and their behaviors. Observation methods include interviews, surveys, ethnography, contextual inquiry, and data analysis.
Ideation: This step involves generating and exploring a wide range of possible solutions that address the users' needs and problems. Ideation methods include brainstorming, sketching, mind mapping, affinity diagramming, and storyboarding.
Prototyping: This step involves creating and testing low-fidelity or high-fidelity representations of the proposed solutions, such as mockups, wireframes, or interactive models. Prototyping methods include paper prototyping, digital prototyping, and rapid prototyping. User Feedback: This step involves collecting and analyzing feedback from the users on the prototypes, such as their opinions, preferences, satisfaction, and suggestions. User feedback methods include usability testing, user testing, focus groups, and surveys. Iteration: This step involves refining and improving the prototypes based on the user feedback, and repeating the prototyping and user feedback steps until the optimal solution is achieved. Iteration methods include agile development, design sprints, and A/B testing. Implementation: This step involves deploying and launching the final solution to the users, and monitoring and evaluating its performance and impact. Implementation methods include release management, change management, and analytics.

Reference:

Relationship Design - Trailhead, Human-Centered Design: Definition and Stages - Interaction Design Foundation, Human-Centered Design Process - Salesforce UX

The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.

Prototyping: Creating a prototype of the potential solution to test out with users. User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
Iteration: Iterating on the prototype based on the feedback from users.
Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process

Reveal Solution Next Question

QUESTION: 118

A UX Designer has completed discovery, research analysis, and ideation.
How should they prepare for the next phase?

Build partnerships.
Create business model canvas.
Continue iterating.
Determine what to prototype.

Answer(s): D

Explanation:

The next phase after discovery, research analysis, and ideation is prototyping, which is the process of creating low-fidelity or high-fidelity representations of the design solution that can be tested and validated with users and stakeholders. To prepare for this phase, the UX designer should determine what to prototype, which means deciding on the scope, the level of detail, the format, and the tools for creating the prototype. The UX designer should consider the following factors when determining what to prototype:
The goals and objectives of the prototype: What is the purpose of the prototype? What questions or hypotheses does it aim to answer or test? What feedback or data does it seek to collect? The target users and audience of the prototype: Who are the users and stakeholders that will interact with or evaluate the prototype? What are their needs, expectations, and preferences? How will they access and use the prototype?
The features and functionality of the prototype: What are the key features and functionality that the prototype should include or exclude? How will they support the user goals and tasks? How will they demonstrate the value proposition and the design principles of the solution? The fidelity and interactivity of the prototype: How realistic and detailed should the prototype be?

How interactive and responsive should the prototype be? How will the prototype convey the look and feel, the content, and the behavior of the solution? The tools and methods of the prototype: What tools and methods will be used to create and present the prototype? How will they affect the time, cost, and quality of the prototype? How will they facilitate the testing and validation of the prototype?

Reference:

: User Experience Designer Certification Prep: Module 5: Design User Interfaces : User Experience Designer Certification Prep: Module 6: Validate User Interfaces : What is Prototyping?

The next phase for a UX designer after completing discovery, research analysis, andideation is to determine what to prototype. Prototyping is the process of creating a model, mock-up, or simulation of a user interface to test out ideas and gain feedback from users. Prototyping can be done in a variety of ways, from low-fidelity paper prototypes to high-fidelity digital prototypes. It is important to consider the purpose of the prototype and the amount of detail needed to accurately test out the user experience.
To prepare for the prototyping phase, a UX designer should review the researchdata and user insights gathered during the discovery, research analysis, and ideation stages. They should determine what needs to be tested out and create a plan for creating the prototype, considering the level of fidelity needed, the resources available, and the timeline. Additionally, they should consider what metrics they want to measure when testing the prototype, such as user engagement, usability, and satisfaction.

[1] https://www.salesforce.com/blog/2019/12/ux-design- prototyping.html [2] https://uxplanet.org/the-importance-of-prototyping-in-ux-design-process- dd4b4a8f76e [3] https://uxdesign.cc/prototyping-a-comprehensive-guide-e87f3d3fbb37

Reveal Solution Next Question

QUESTION: 119

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

Storyboards
Wireframes
User Personas
User Journeys

Answer(s): C

Explanation:

: To document user goals, common tasks, and pain points for a new service experience, the tool that a UX Designer should use is user personas. User personas are fictional representations of the target users, based on real data and research. User personas help the designer to understand the needs, motivations, behaviors, and expectations of the users, as well as their challenges and frustrations. User personas can also help the designer to prioritize features, create scenarios, and design solutions that are relevant and meaningful for the users.

Reference:

: UX Designer Certification Prep: Designing for User Research | Trailhead : User Personas | Salesforce Developer Guide

Reveal Solution Next Question

QUESTION: 120

A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.
Which activity should come first in the process?

Observing the medical staffwhile they use their existing portal
Estimating the cost to complete development of the portal
Writing technical requirements for how the portal should function
Designing a mockup of how the new portal will look

Answer(s): A

Explanation:

The human-centered design approach is a problem-solving technique that puts real people at the center of the development process, enabling designers to create products and services that resonate and are tailored to the audience's needs. The human-centered design approach typically involves four stages: clarify, ideate, develop, and implement. The first stage, clarify, is dedicated to collecting data and observing the users to clarify the problem and how to solve it. Rather than developing products based on assumptions, designers conduct user research and assess user needs to determine what the users want. The clarify stage requires empathy--the capability of understanding another person's experiences and emotions. Designers need to consider the users' perspectives and ask questions to determine what products they're currently using, why and how they're using them, and the challenges they're trying to solve.
Therefore, the activity that should come first in the human-centered design process is observing the medical staff while they use their existing portal. This activity will help the UX designer to understand the context, the goals, the pain points, and the preferences of the medical staff, as well as to identify the opportunities for improvement and innovation. The other activities, such as estimating the cost, writing technical requirements, and designing a mockup, belong to the later stages of the human- centered design process, after the problem and the user needs have been clearly defined.

Reference:

What is Human-Centered Design? -- updated 2023 | IxDF and What Is Human-Centered Design? | HBS Online

The first activity inthe process when using a human-centered design approach to redesign a portal that medical staff use to report on patient demographics should be observing the medical staff while they use their existing portal. This is a critical step in the process, as ithelps to identify user needs, preferences, and behaviors so that the design of the new portal can be tailored to meet their specific needs.
Observing the medical staff while they use the portal will help to identify any existing problems and highlightareas where the portal can be improved. This can include issues with usability, functionality, and accessibility. Additionally, observing how the medical staff interact with the portal can help to identify any potential areas of improvement and uncover anyhidden requirements or user needs.

[1] https://www.salesforce.com/blog/2019/02/human-centered- design.html [2] https://uxplanet.org/human-centered-design-process- 3d3d3f9a50db [3] https://uxdesign.cc/human-centered-design-for-ux-designers-d4f0e741b9a9

Reveal Solution Next Question

Free USER-EXPERIENCE-DESIGNER Exam Braindumps (page: 30)

QUESTION: 117

Explanation:

Reference:

QUESTION: 118

Explanation:

Reference:

QUESTION: 119

Explanation:

Reference:

QUESTION: 120

Explanation:

Reference: