QUESTION: 93

During discovery, a UX Designer finds that most sellers like the idea of using the utility bar for easy access and productivity.
Which three standarduse cases could be recommended for using the utility bar to enhance the user experience? Choose 3 answers

Quick access to Lightning Dialer
Perform common tasks without navigating away from page
Access to view a list of records favorited for quickaccess
Access to a consistent custom help menu across the org for all users
Access at any time to a customized set of items specific to an app

Answer(s): B,C,E

Explanation:

The utility bar is a fixed footer that gives users quick access to productivity tools, such as notes, history, and recent items. It can be customized for each Lightning app to enhance the user experience and efficiency. Some of the standard use cases for using the utility bar are:
Perform common tasks without navigating away from the page: Users can use the utility bar to perform tasks such as creating notes, logging calls, or sending emails without leaving their current context. This reduces the need for switching tabs or opening new windows, and saves time and clicks.
Access to view a list of records favorited for quick access: Users can use the utility bar to access their favorites, which are records, lists, groups, or other items that they have marked with a star icon for easy access. This allows users to quickly navigate to the items they use most frequently, and organize them in a personalized way.
Access at any time to a customized set of items specific to an app: Users can use the utility bar to access items that are relevant and useful for the app they are using. For example, in the Sales app, users can access the Lightning Dialer, the Assistant, or the Today's Events utility. In the Service app, users can access the Omni-Channel, the Macros, or the Case Timer utility. The utility bar can be configured to show different items for different apps, depending on the user's needs and preferences.

Reference:

: User Experience Designer Certification Prep: Module 5: Design User Interfaces : Lightning App Builder: Utility Bar

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QUESTION: 94

A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?

Create a custom-scoped CSS style sheet.
Configure the Experience Builder Theme panel.
Override conflicting Salesforce Lightning Design System (SLDS) styles.
Link a company style sheet.

Answer(s): B

Explanation:

To customize the theme in the external customer support site to match the style guide requirements, the recommended next step is to configure the Experience Builder Theme panel. The Theme panel allows the designer to customize the look and feel of the site by setting the logo, colors, fonts, and other branding elements. The designer can also create custom themes and assign them to different pages or audiences. The Theme panel is the preferred way to apply consistent branding across the site without writing any code or overriding any styles.

Reference:

: Theme Panel | Salesforce Help :
UX Designer Certification Prep: Designing with Experience Builder | Trailhead

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QUESTION: 95

Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended? Choose 2 answers

Docked Utility Bar
List View - Split View
Dynamic Forms
Activity Timeline

Answer(s): A,B

Explanation:

A docked utility bar is a Salesforce configuration feature that allows users to access common productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the screen. A list view - split view is a Salesforce configuration feature that allows users to see a list view and a record side by side in a split-screen layout. These two features can help the IT help desk team quickly resolve queued cases by providing them with a persistent place to create notes and the ability to view their case queue while working a particular case. Dynamic forms and activity timeline are not relevant for this scenario, as they do not address the requirements of the IT help desk team.

Reference:

Utility Bar - Salesforce Help and Split View - Salesforce Help

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QUESTION: 96

Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.
In which three Ways Could CK's customers engage?
Choose 3 answers

Endorsement of skills and expertise
Customize page layouts
Choose personalized branding
Join affinity groups
Recognize peers with badges

Answer(s): A,D,E

Explanation:

CK's customers can engage in the following three ways using the out-of-box functionality of Experience Cloud:
Endorsement of skills and expertise: Customers can endorse each other's skills and expertise on their profiles, which helps to build trust and credibility within the community.

Join affinity groups: Customers can join groups based on their interests, preferences, or needs, which allows them to connect with like-minded people and share relevant information. Recognize peers with badges: Customers can recognize each other's contributions and achievements by awarding badges, which helps to motivate and appreciate the community members.

Reference:

: Endorse Skills and Expertise
: Create and Manage Groups
: Award Badges to Recognize Members

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QUESTION: 96

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