QUESTION: 13

A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.
Which research methodology should be used?

Qualification
Quantitative
Qualitative
Quantizing

Answer(s): B

Explanation:

Quantitative research methodology should be used to measure the success and usability of a feature on Experience Cloud. Quantitative research involves collecting and analyzing numerical data that can be measured, compared, or statistically tested. Quantitative research can help answer questions such as:
How many users are using the feature?
How often are they using it?
How long does it take them to complete a task with the feature?

How satisfied are they with the feature?
How does the feature affect key performance indicators, such as conversion rates, retention rates, or revenue?
Quantitative research methods can include surveys, analytics, A/B testing, usability testing, and benchmarking. These methods can provide objective and reliable data that can be used to evaluate the impact and effectiveness of a feature on Experience Cloud. Qualitative research methodology, on the other hand, involves collecting and analyzing non- numerical data that can reveal users' attitudes, behaviors, motivations, and preferences. Qualitative research can help answer questions such as:
Why are users using or not using the feature?
What are their pain points, needs, and goals with the feature? How do they feel about the feature?

What are their expectations and feedback for the feature? How does the feature fit into their context and workflow? Qualitative research methods can include interviews, focus groups, observations, diary studies, and card sorting. These methods can provide rich and detailed insights that can be used to understand the user experience and identify opportunities for improvement. Both quantitative and qualitative research methods are valuable for UX design, but they serve different purposes and answer different types of questions. In this case, the UX designer wants to know if the feature was successful and track usability over time, which are questions that can be best answered by quantitative research methods.

Reference:

User Research Methods, Quantitative vs. Qualitative Usability Testing, 8 Essential Usability Testing Methods for UX Insights

Reveal Solution Next Question

QUESTION: 14

Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience. How many different dynamic dashboards could they create?

Up to 3
Unlimited
Up to 20
Up to 10

Answer(s): D

Explanation:

According to the Salesforce documentation, the number of dynamic dashboards that an organization can have depends on the edition of Salesforce that they are using. A dynamic dashboard is a dashboard that runs using the security settings of the user viewing the dashboard, so that each user sees the data according to their own access level. Dynamic dashboards are useful for sharing one common set of dashboard components to users with different levels of access, without having to create separate dashboards for each user or role. The documentation states that:
Enterprise Edition can use up to 5 dynamic dashboards
Unlimited and Performance Edition can use up to 10 dynamic dashboards Developer Edition can use up to 3 dynamic dashboards

Additional dynamic dashboards may be available for purchase Therefore, since Cloud Kicks has an Unlimited Edition Salesforce org, they can create up to 10 different dynamic dashboards1

Reference:

Taking Advantage of Dynamic Dashboards | Salesforce Developers

Reveal Solution Next Question

QUESTION: 15

Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?

Styling hooks
CSS loaded as a static resource
App Builder styling property
SLDS utility classes

Answer(s): C

Explanation:

An App Builder styling property is a feature that allows a Lightning web component to expose CSS properties that can be set by an administrator in the Lightning App Builder. This way, the administrator can customize the look and feel of the component depending on the context and use case. For example, a component can have a styling property for the background color, the font size, or the border radius. The administrator can then change these values in the App Builder without modifying the code of the component.

Reference:

[Create App Builder Styling Properties]

Reveal Solution Next Question

QUESTION: 16

Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?

Experience Cloud
Sales Cloud
Marketing Cloud
Service Cloud

Answer(s): A

Explanation:

Experience Cloud is the best cloud to design an appropriate solution for Cloud Kicks' users.

Experience Cloud allows the business to create an external facing site where users can manage and submit cases via the web, browse and search Knowledge Base articles, and contact Support via live chat. Experience Cloud also provides branding options, personalization features, and collaboration tools to enhance the user experience and engagement. Experience Cloud integrates with Service Cloud, which is the cloud that provides the case management, knowledge base, and live chat functionalities. Therefore, Experience Cloud is the cloud that enables the design of the user interface, while Service Cloud is the cloud that enables the backend service processes.

Reference:

[Experience Cloud Overview] (https://www.getapp.com/operations- management-software/a/salesforce-1-service-cloud/compare/salesforce-community-cloud/), [Service Cloud Overview] (https://titandxp.com/salesforce-experience-cloud-vs-service-cloud/)

Reveal Solution Next Question

Free USER-EXPERIENCE-DESIGNER Exam Braindumps (page: 5)

QUESTION: 13

Explanation:

Reference:

QUESTION: 14

Explanation:

Reference:

QUESTION: 15

Explanation:

Reference:

QUESTION: 16

Explanation:

Reference:

USER-EXPERIENCE-DESIGNER Discussions & Posts