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SAP C_C4H51_2405 Exam
SAP Certified Associate - Implementation Consultant - SAP Service Cloud (Page 3 )

Updated On: 7-Feb-2026
Page 3 of 17
PDF with 80 Questions

Where can you keep track of new and modified knowledge base articles?

  1. Knowledge base fine-tuning activity
  2. Solution finder
  3. Broadcast
  4. Feed

Answer(s): D



Which of the following is possible when creating tickets in the Agent Desktop?

  1. You can create knowledge articles.
  2. You can manually select the SLA.
  3. You can select multiple registered products in a single ticket.
  4. You can manually assign a maintenance plan.

Answer(s): C



What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base?
Note:
There are 2 correct answers to this question.

  1. Create a Web service with SAP Knowledge Central by NICE.
  2. Create knowledge base articles in SAP Service Cloud.
  3. Configure the relevant question in scoping.
  4. Create a validation rule.

Answer(s): A,C



What can you do with the add-in for Microsoft Outlook?
Note: There are 2 correct answers to this question.

  1. Add a reference to a service contract
  2. Add a reference to an account
  3. Use email as a response to a ticket
  4. Add an account team member

Answer(s): A,B



Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

  1. External pricing
  2. Products
  3. Social media profiles
  4. Accounts

Answer(s): D






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