Free SAP C_C4H510_01 Exam Braindumps (page: 4)

A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?

  1. Forward the incident to the provider
  2. Create a service request with SAP Support
  3. Respond to the requester
  4. Take over the incident

Answer(s): A



Which data migration templates for the initial load, which activities are steps in the migration process?
Note: There are 3 correct answers to this question.

  1. Fix errors in the data file
  2. Adjust fields with input fields
  3. Activate migration templates in scoping
  4. Migrate data from the template file
  5. provided migration template in the Data Workbench

Answer(s): C,D,E



What is the correct sequence of steps for the automatic service level agreement (SLA) evaluation process when creating tickets?

  1. 1. Analyze incident categories
    2. Determine service categories
    3. Determine ket dates
    4. Determine SLA
  2. 1. Determine service categories
    2. Analyze incident categories
    3. Determine SLA
    4. Determine ket dates
  3. 1. Analyze incident categories
    2. Determine service categories
    3. Determine SLA
    4. Determine ket dates
  4. 1. Determine service categories
    2. Analyze incident categories
    3. Determine ket dates
    4. Determine SLA

Answer(s): C



Which of the following are scenarios supported by SAP Cloud for Service?
Note: There are 2 correct answers to this question.

  1. Employee help desk
  2. Customer support
  3. Partner channel management
  4. Vendor management

Answer(s): A,B



Which item types can you use in installed bases?
Note: There are 3 correct answers to this question.

  1. object
  2. Registered product
  3. Product
  4. Text
  5. Warranty

Answer(s): B,C,D



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