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Free SD0-101 Exam Braindumps (page: 17)

Page 17 of 42
PDF with 165 Questions

A difficult call is taking some time and the user is angry and frustrated. How can you best keep theuser focussed on the resolution?

  1. Use questions to control the conversation
  2. Use formal communication
  3. Use informal communication
  4. Keep to the technical detail of the call

Answer(s): A



You receive a call from a user asking for assistance with a piece of software which is not listed in the Service Desk manual as a supported technology.
What is the best approach you should take in this situation?

  1. Explain that it is notrecognised as a supported piece of software and provide an alternative support option
  2. Suggest they uninstall it before anyone elserealises they have it
  3. Tell the user they should not be using that software and that you need to advise the IT manager
  4. Refer them immediately to the SLA which defines what products are supported

Answer(s): A



You have been on a call with a user for five minutes and you sense they are getting frustrated; what is the most likely reason for this?

  1. You are attempting to resolve their issue using remote support
  2. You are interrogating the Service Knowledge Management System for a known solution
  3. The Incident was originally logged by a colleague and you are following the call script to ensure no information had been missed
  4. You have put them on hold briefly whilst you consult a colleague

Answer(s): C



You are on a call which is degenerating into a tirade of abuse from the caller; how do you react and deal with this?

  1. Politely warn the user that they are in the wrong and should calm down
  2. Strongly inform the user that you will not stand for abuse in the workplace
  3. Strongly warn the user that you will not resolve their issue if they continue to be abusive
  4. Politely warn the user that you will hang up or transfer the call if they continue to be abusive

Answer(s): D



Page 17 of 42



Post your Comments and Discuss SDI SD0-101 exam with other Community members:

xxx commented on December 04, 2024
nice good dump
CANADA
upvote

Rahul commented on December 04, 2024
Very informative
Anonymous
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Luke commented on December 04, 2024
Are these question for the Salesforce Media Cloud Accredited Professional? Can someone answer, please
EUROPEAN UNION
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Madhavisriram25@gmail.com, Madhavi commented on December 03, 2024
I need these dump and the certification name of the exam or link for these exam
Anonymous
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Wendy commented on December 03, 2024
Great intellectual study!!!
Anonymous
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Wendy commented on December 03, 2024
Great content to study!
Anonymous
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Wendy commented on December 03, 2024
I appreciate that these questions are teaching me things that I do not know about the PC industry!!!
Anonymous
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CarM commented on December 03, 2024
Is this test for Email Specialist Exam?
SPAIN
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Babula Kumar Sahu commented on December 03, 2024
very helpful for exam
UNITED STATES
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Asma commented on December 03, 2024
I share the same opinion! - The questions and answers are good in this portal, kindly please add comments as well for answers, so that it will be very hepful.
Anonymous
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Tenmo commented on December 03, 2024
It is with great pleasure to announce that I passed my certification examination today. Congrats to me for being me! And thanks to this site for posting the questions.
INDIA
upvote

Evan Couture commented on December 03, 2024
These questions are exactly what you will see on exam day, but they are good study. The exam may have questions covering similar objectives, but you will still need to study the material and perform hands on labs to be fully prepared. I used certmaster learn, infosec labs, pentest+ for dummies, pluralsight, wordwall user(markutree has some useful matching exercises), quizlet, and of course this resource. Hope this helps.
Anonymous
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Ajay Kumar Yadav commented on December 03, 2024
Great insight.
INDIA
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Ajay Kumar Yadav commented on December 03, 2024
informative
INDIA
upvote

Ajay Kumar Yadav commented on December 03, 2024
Very informative
INDIA
upvote

Bini commented on December 02, 2024
I would like to see more questions related to CCSP
Anonymous
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Bosco commented on December 02, 2024
I would like to try this Brain dumps
UGANDA
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Aman commented on December 02, 2024
Very helpful
UNITED STATES
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Director2 commented on December 02, 2024
is this still valid?
Anonymous
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Meerwais commented on December 02, 2024
the best approach.
Anonymous
upvote

Chaw commented on December 02, 2024
I needed to do some note taking and marking some questions to go back and review but this online version does not have those features. So I bought the full version and used the PDF.
Singapore
upvote

gg commented on December 01, 2024
it seems ok the questions and answers look legit.
Anonymous
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Priya commented on December 01, 2024
Help before exam good practice questions
INDIA
upvote

Priya commented on December 01, 2024
Very useful
INDIA
upvote

Sheffie commented on December 01, 2024
Helping me get used to the exam style
UNITED STATES
upvote

Sheffie commented on December 01, 2024
Helps me get used to the type of questions
UNITED STATES
upvote

African-Amazigh commented on December 01, 2024
is this Exam the real NCM-MCI 6.5 Exam ? is it valide ?
Anonymous
upvote

SPH commented on December 01, 2024
super helpful questions
UNITED STATES
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Shean commented on November 30, 2024
Great deal of Friday deal of 50% off. Got my 3 exams and download the PDF files.
NETHERLANDS
upvote

Babu commented on November 30, 2024
I did this exam this past Friday. All went great. Passed with 94%.
India
upvote

Elimu commented on November 30, 2024
A good way to practice
Anonymous
upvote

Sobhash commented on November 30, 2024
To those who are going for this exam and wondering if any passed. I wrote this exam. The exam is extremely hard and tricky. Luckily I prepared well and bought the full version of this exam dump which included most of the exam questions. However some answers were incomplete. But overall a fantastic resource well worth the money.
UNITED STATES
upvote

Juan Alvarez commented on November 29, 2024
Good content
Anonymous
upvote

Chela commented on November 29, 2024
Great for Exam preparation! Did it in Nov and Passed the first attempt.
Anonymous
upvote