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SD0-101: Service Desk Analyst Qualification
Free Practice Exam Questions (page: 20)
Updated On: 2-Jan-2026

Page 8 of 42
PDF with 165 Questions

Which attribute would you expect from good team members?

  1. They are nice to everyone
  2. They have good timekeeping skills
  3. They listen to otherpeoples point of view
  4. They cover up their mistakes

Answer(s): C



Which of these options best describes a benefit of good teamwork?

  1. There is always someone else to pick up any work you fail to do
  2. There is commitment to team decisions
  3. There is a specialist for each product or service
  4. There is less need for person-to-person communication

Answer(s): B



Which option is NOT a characteristic of a successful team?

  1. Trust is encouraged amongst team members
  2. Support from senior management is received
  3. League tables are published
  4. Participation in the decision-making process is encouraged

Answer(s): C



How would you characterise a failing team?

  1. It is managed without SLAs
  2. Its members are very touchy feely
  3. Its members demonstrate low morale
  4. It is solelyfocussed on business objectives

Answer(s): C



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Viewing questions 77 - 80 out of 165 questions



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