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Free SD0-302 Exam Braindumps
Service Desk Manager Qualification Questions 66–70 (page: 15)

Updated On: 9-Feb-2026
Page 15 of 48
PDF with 232 Questions

Which of these options would be an advantage you could confidently highlight when recommending outsourcing to your organization?

  1. It will facilitate improved staffing flexibility
  2. It will eliminate staffing problems
  3. It will improve the profitability of the organization
  4. It will improve service performance

Answer(s): A



Which of these options best describes one of the recognised disadvantages of outsourcing?

  1. Responsibility for day-to-day operations is lost
  2. The quality of service received is reduced
  3. The volume of Incidents and Service requests increases
  4. Costs may be higher if the service supply chain is not adequately defined

Answer(s): D



What is the best definition of in-sourcing?

  1. Using a 3rd party to provide services previously provided by your own staff
  2. Bringing a previously out-sourced service back to your organisation
  3. Bringing a 3rd party onto your premises to deliver a service
  4. Bringing contractors onto your premises to deliver certain services

Answer(s): B



As part of an investigation into outsourcing, which of the following would be a major consideration for the SLA?

  1. Legal terms and covenants
  2. Management policies
  3. SACM details
  4. Reviews and their frequency

Answer(s): D



If you are outsourcing your support operation, which of these Service Level issues should be considered?

  1. Clarity on penalties and performance levels
  2. Internal end-to-end OLAs and penalties
  3. The salaries of staff to be transferred
  4. The capabilities of the outsourcers ITSM system

Answer(s): A



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