When you are addressing a meeting, which of these options best describes a technique for engaging with the audience?
Answer(s): B
Which of the following options is an effective listening skill?
Answer(s): D
You are about to attend what could be a difficult meeting with other IT team managers. You are aware that you will have to negotiate skilfully to achieve a successful outcome; what is the best skill you can employ that will help you do this?
You need to work with your suppliers to improve the costs and terms of the contract. What type of person makes a good negotiator?
Answer(s): A
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