Free SD0-302 Exam braindumps download (SD0-302 exam dumps Free)

QUESTION: 76 Exam Topic: 1, Volume A

You are planning a promotion campaign to raise customer awareness of the Service Desk and the benefits it brings to the business.
Which of these activities would be most effective in doing this?

Offer customers the opportunity to experience life on the Service Desk
Provide induction training and team-building away-days
Give all customers a stress ball with Service Desk contact details printed on it
Schedule your staff to floor walk at regular intervals

Answer(s): D

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QUESTION: 77 Exam Topic: 1, Volume A

Which of these options is a key component of a marketing programme?

Defining the message and communicating to the relevant audience
Identifying the key customers
Targeting messages to all IT
Communication to all stakeholders in a similar manner

Answer(s): A

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QUESTION: 78 Exam Topic: 1, Volume A

Identify a key component of a good internal communications programme

Feedback mechanisms to test SLAs
Cleverly crafted and worded documents
Clarity on the messages to be communicated
Use of promotional materials mugs, mouse mats etc.

Answer(s): C

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QUESTION: 79 Exam Topic: 1, Volume A

Which of the following options would NOT be essential in helping you to manage your stakeholders expectations?

Specifying individual service feedback mechanisms
Creating a Service Catalogue with service offerings clearly defined
Defining service levels that balance resources and capabilities with business requirements
Offering multiple channels to provide information about the Service Desk

Answer(s): A

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