Free SD0-302 Exam Braindumps (page: 16)

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You are experiencing difficulties with your desktop support team who regularly blame your Service Desk Analysts for not giving them the correct information. How best should you get them on board?

  1. Send them emails to let them know where they are going wrong
  2. Build credibility with them by running regular social events
  3. Improve the communication channels by listening to their views and issues
  4. Highlight their inadequacies across the department through management reports

Answer(s): C



As a Service Desk manager, which of these options would you suggest is a way for you to contribute to IT and business objectives?

  1. Tell management about every Incident that occurs
  2. Provide suggestions on how to improve IT services
  3. Identify new business opportunities
  4. Market the successes of the IT organisation

Answer(s): B



Conducting an assessment is a necessary step in managing change and for continual improvement.
Which of these options best describes key types of assessment methods?

  1. SWOT, CSA and GAP analyses
  2. CSA, COBIT and GAP analyses
  3. SWOT and CSA analyses and COBIT
  4. GAP analysis, COBIT and ISO20000

Answer(s): A



You have been asked to produce a model for the most cost-effective way to deliver service across all parts of the organisation. Your manager has indicated that her preference is a right-sourcing option.
What does this mean?

  1. Services are delivered from another part of the world
  2. Services are delivered on your premises by 3rd parties
  3. Services are delivered externally by 3rd parties
  4. Services are delivered by a mix of in-house and external options

Answer(s): D



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Priya commented on September 25, 2023
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Aindrila commented on July 25, 2023
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