As part of an investigation into outsourcing, which of the following would be a major consideration for the SLA?
Answer(s): D
If you are outsourcing your support operation, which of these Service Level issues should be considered?
Answer(s): A
Which of these options is the best description of right-sourcing?
Which of these options would you consider to be the most important to support right-sourcing?
Answer(s): B
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