Free SD0-302 Exam Braindumps (page: 18)

Page 18 of 59

As part of an investigation into outsourcing, which of the following would be a major consideration for the SLA?

  1. Legal terms and covenants
  2. Management policies
  3. SACM details
  4. Reviews and their frequency

Answer(s): D



If you are outsourcing your support operation, which of these Service Level issues should be considered?

  1. Clarity on penalties and performance levels
  2. Internal end-to-end OLAs and penalties
  3. The salaries of staff to be transferred
  4. The capabilities of the outsourcers ITSM system

Answer(s): A



Which of these options is the best description of right-sourcing?

  1. A number of providers in competition for out-sourced services
  2. A single provider delivering all of an organizations services
  3. A number of providers delivering all of an organizations services
  4. A number of providers providing some of an organizations services

Answer(s): D



Which of these options would you consider to be the most important to support right-sourcing?

  1. Appropriate premises
  2. Contract staff
  3. Geographic location
  4. Processes and procedures

Answer(s): B



Page 18 of 59



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Priya commented on September 25, 2023
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