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Free SD0-302 Exam Braindumps (page: 3)

Page 3 of 59
PDF with 232 Questions

Which of these options best describes the value of adopting a resource-planning model?

  1. It helps even out the handling of calls across the day or shift
  2. It quantifies the staffing required to meet SLA and business needs
  3. It provides a sound recruitment base for consistent staffing
  4. It boosts staff retention

Answer(s): B



What is the value of telephone support in a Service Desk?

  1. First contact resolution
  2. Increased turnaround times
  3. Reduced abandon rate
  4. Skills-based routing

Answer(s): A



Performing a skills gap analysis and identifying appropriate salary levels are preparatory requirements for what?

  1. Service Desk recruitment
  2. Service Catalogue definition
  3. Service Level Agreement negotiation
  4. Skills Matrix creation

Answer(s): A



Which of these options would be a management activity in directing, controlling and co ordinating activities?

  1. Providing guidance to staff when needed
  2. Providing an efficient ergonomic office environment
  3. Developing and documenting staff management procedures
  4. Developing and implementing an effective IT platform

Answer(s): A



Page 3 of 59



Post your Comments and Discuss SDI SD0-302 exam with other Community members:

Priya commented on September 25, 2023
Hi Can you upload the C_HRHFC_2305 exam dumps ? Thanks
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Aindrila commented on July 25, 2023
Can you please share the dumps
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