CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. SDI
  5. SD0-302

Free SD0-302 Exam Braindumps (page: 25)

Page 24 of 59
PDF with 232 Questions

Which statement best describes the difference between Reactive Problem Management and Proactive Problem Management?

  1. Reactive Problem Management is concerned with solving problems in response to Known Errors; Proactive Problem Management is concerned with identifying quick fixes
  2. Reactive Problem Management is concerned with solving problems in response to one or more Incidents; Proactive Problem Management is concerned with identifying underlying Problems
  3. Reactive Problem Management is concerned with analysing and trending Incident records; Proactive
    Problem Management is concerned with solving problems in response to one or more Incidents
  4. Reactive Problem Management is concerned with eliminating root causes; Proactive Problem Management is concerned with identifying future business needs

Answer(s): B



Which of the following is a Problem Management activity?

  1. Reactive support
  2. Error Control
  3. SLA analysis
  4. First contact resolution

Answer(s): B



Which of these options is NOT a benefit of the Problem Management process?

  1. It improves productivity of the business and IT
  2. It removes the need for SLAs
  3. It reduces the time to resolve Incidents
  4. It increases first contact resolutions

Answer(s): B



Which of these options is a key performance indicator for Problem Management?

  1. The time taken to resolve Problems by 2nd and 3rd level support
  2. The number of Problems escalated by the Service Desk
  3. The number of repeat Problems within a given period
  4. A reduction in business impact caused by Problems

Answer(s): D






Post your Comments and Discuss SDI SD0-302 exam with other Community members:

SD0-302 Exam Discussions & Posts