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Free SD0-302 Exam Braindumps (page: 30)

Page 29 of 59
PDF with 232 Questions

In your opinion, which of these statements best describes the Service Desks responsibilities in relation to the Risk Management process?

  1. It inputs key service requirements that would increase or decrease risk
  2. It inputs information from users on risky situations occurring in their areas
  3. It assesses risk on behalf of the IT services organisation
  4. It evaluates new services for business risk

Answer(s): A



Which process involves recognizing how to anticipate problems, develop contingency plans and sustain progress?

  1. Incident Management
  2. Problem Management
  3. Issue Management
  4. Risk Management

Answer(s): D



Which is the most useful question to consider when providing a risk status update?

  1. Can the risk be logged as a Problem?
  2. Is the risk getting worse or better?
  3. Can the Service Desk pass the risk to Change Management yet?
  4. Has Release Management been notified yet?

Answer(s): B



Which of these options best describes an aspect of Knowledge Management?

  1. The process through which an organization develops its intellectual ability
  2. The process through which an organization develops its intellectual quality
  3. The process through which an organization generates value from its configuration assets
  4. The process through which an organization generates value from its intellectual assets

Answer(s): D






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