Free CIS-CSM Exam Braindumps (page: 26)

Page 25 of 57

The default configuration automatically closes resolved Cases after how many days?

  1. 5 days
  2. Cases are not automatically closed by default
  3. 3 days
  4. 10 days

Answer(s): B



What do blue circles in the timeline of a case form represent?

  1. Triggered SLAs
  2. Activity updates
  3. Customer comments
  4. State changes

Answer(s): D



What are the different resource matching methods on the Matching Rule form? (Choose four.)

  1. History
  2. Scripted
  3. Advanced
  4. Simple
  5. Skill
  6. Selection Criteria

Answer(s): B,C,D,F



Which of the following child case states would cause parent - child case synchronization to fail? (Choose three.)

  1. Resolved
  2. In Progress
  3. Awaiting Info
  4. New
  5. Closed
  6. Cancelled

Answer(s): A,E,F






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