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Free CIS-ITSM Exam Braindumps (page: 18)

Page 17 of 48
PDF with 205 Questions

What tools are available to the assignee to help resolve an Incident? (Choose two.)

  1. Known Errors
  2. Resolutions from similar incidents
  3. CI Class Manager
  4. Incident Overview Dashboard
  5. Enterprise CMDB Dashboard

Answer(s): A,B



Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

  1. Execution Plans
  2. Content Items
  3. Catalog Items
  4. Record Producers

Answer(s): D



Which type of catalog item may be found in a Service Catalog?

  1. Requested Items
  2. Order guides
  3. Categories
  4. Execution Plans

Answer(s): B



From which table, is the Incident table extended?

  1. Task [task]
  2. Task [sn_task]
  3. Ticket [ticket]
  4. Work [sn_work]

Answer(s): A






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