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Free CIS-ITSM Exam Braindumps (page: 20)

Page 19 of 48
PDF with 205 Questions

Where do you enable the Search as feature for an incident?

  1. incident.deflection system property
  2. Incident Properties application
  3. Related Search Results table configuration
  4. Incident form design

Answer(s): D



If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

  1. The agent is prompted to select the Assignment group
  2. The Assignment group field is populated with agent’s user group
  3. An error is displayed indicating the Assignment group field must be populated before executing the Assign to me UI action
  4. The Assignment group field remains empty

Answer(s): B



A problem record is the Parent to what record?

  1. Known Error
  2. Workaround
  3. Major Incident
  4. Problem Task
  5. Related Incidents

Answer(s): D



When you create a problem from an incident, impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.
What module would you use to make this adjustment?

  1. System Policy > Rules > Priority Lookup Rules
  2. Problem > Administration > Problem Properties
  3. ITSM > Administration > Properties
  4. Incident > Administration > Incident Properties

Answer(s): B






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