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Splunk IT Service Intelligence Certified Admin Questions 36–40 (page: 9)

Updated On: 10-Feb-2026

Which of the following describes a way to delete multiple duplicate entities in ITSI?

  1. Via c CSV upload.
  2. Via the entity lister page.
  3. Via a search using the | deleteentity command.
  4. All of the above.

Answer(s): D

Explanation:

D is the correct answer because ITSI provides multiple ways to delete multiple duplicate entities. You can use a CSV upload to overwrite existing entities with new or updated information, or delete them by setting the action field to delete. You can also use the entity lister page to select multiple entities and delete them in bulk. Alternatively, you can use a search command called | deleteentity to delete entities that match certain criteria.


Reference:

Create and update entities using a CSV file in ITSI, Delete entities in bulk in ITSI, Delete entities using the | deleteentity command in ITSI



Which capabilities are enabled through "teams"?

  1. Teams allow searches against the itsi_summary index.
  2. Teams restrict notable event alert actions.
  3. Teams restrict searches against the itsi_notable_audit index.
  4. Teams allow restrictions to service content in UI views.

Answer(s): D

Explanation:

D is the correct answer because teams allow you to restrict access to service content in UI views such as service analyzers, glass tables, deep dives, and episode review. Teams also control access to services and KPIs for editing and viewing purposes. Teams do not affect the ability to search against the itsi_summary index, restrict notable event alert actions, or restrict searches against the itsi_notable_audit index.


Reference:

Overview of teams in ITSI



Besides creating notable events, what are the default alert actions a correlation search can execute? (Choose all that apply.)

  1. Ping a host.
  2. Send email.
  3. Include in RSS feed.
  4. Run a script.

Answer(s): B,C,D

Explanation:

Throttling applies to any correlation search alert type, including notable events and actions (RSS feed, email, run script, and ticketing).


Reference:

https://docs.splunk.com/Documentation/ITSI/4.10.2/EA/ConfigCS B, C, and D are correct answers because they are the default alert actions that a correlation search can execute besides creating notable events. You can configure a correlation search to send an email, include the results in an RSS feed, or run a custom script when the search matches a defined pattern. Ping a host is not a default alert action for correlation searches.

Configure correlation search settings in ITSI



Within a correlation search, dynamic field values can be specified with what syntax?

  1. fieldname
  2. <fieldname /fieldname>
  3. %fieldname%
  4. eval(fieldname)

Answer(s): B


Reference:

https://docs.splunk.com/Documentation/Splunk/8.2.2/Search/Searchindexes B is the correct answer because dynamic field values can be specified with <fieldname /fieldname> syntax within a correlation search. This syntax allows you to insert values from fields returned by the correlation search into alert actions such as email subject or body. For example, <host /host> inserts the value of the host field into the email.
[Use dynamic field values in correlation searches in ITSI]



In maintenance mode, which features of KPIs still function?

  1. KPI searches will execute but will be buffered until the maintenance window is over.
  2. KPI searches still run during maintenance mode, but results go to itsi_maintenance_summary index.
  3. New KPIs can be created, but existing KPIs are locked.
  4. KPI calculations and threshold settings can be modified.

Answer(s): A

Explanation:

It's a best practice to schedule maintenance windows with a 15- to 30-minute time buffer before and after you start and stop your maintenance work. This gives the system an opportunity to catch up with the maintenance state and reduces the chances of ITSI generating false positives during maintenance operations.


Reference:

https://docs.splunk.com/Documentation/ITSI/4.10.2/Configure/AboutMW

A is the correct answer because KPI searches still run during maintenance mode, but the results are buffered until the maintenance window is over. This means that no alerts are triggered during maintenance mode, but once it ends, the buffered results are processed and alerts are generated if necessary. You cannot create new KPIs or modify existing KPIs during maintenance mode.

[Overview of maintenance windows in ITSI]



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