Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?

Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change
The investment in each service is quantified in the service portfolio; software license percentage is use
Increase automatically remediated Events; increase the percentage of Events correlated to a business service
The percentage of automated tests; arrival and departure rate for work

Answer(s): B

What is the purpose of the Request Rationalization functional component?

Presenting service offers to consumers and facilitating consumption and payment
Aggregating catalog from various suppliers into consumable Offers that users can order
Breaking down and routing requests, and keeping Subscription information up do date
Orchestrating the delivery of various requests amongst (one or more) fulfillment engines in order to deliver the IT service

Answer(s): D

https://pubs.opengroup.org/it4it/refarch20/chap07.html

What is the difference between primary and supporting activities in the IT Value Chain?

Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
Primary activities focus on systems design and construction; supporting activities include planning and operations management

Answer(s): C

What is a goal of the Diagnostics and Remediation functional component?

Answer(s): C

https://pubs.opengroup.org/it4it/refarch20/chap08.html#_Toc431202796

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