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Certified Business Process Associate Questions 51–55 (page: 12)

Updated On: 10-Feb-2026

[Process Design]
What is important in designing the new process?

  1. Defining the enterprise strategy
  2. Defining a new process-oriented compensation plan
  3. Knowing that the simplest designs are most often the best designs
  4. Selecting and negotiating with good external consultants

Answer(s): C



[Process Design]
How can we ensure a continuous flow in process design?

  1. Document the logical flow of work
  2. Create a graphical representation of the value-added steps in a process
  3. Document how the customer pays for the output of the value stream
  4. In a Lean approach, identify anything that impedes or slows down the value stream

Answer(s): D



[Business Process Management (BPM)]
Which option is NOT used in Business Process Management (BPM)?

  1. Six Sigma
  2. Lean Management
  3. Overhead value analysis
  4. Total Quality Management (TQM)

Answer(s): C



[Process Design]
What team should be created for process design?

  1. Stakeholders, subject matter experts, and individuals who interact with the process
  2. Stakeholders representing a cross-functional team
  3. Executive management, process owners, external consultants, and clients who believe in process
  4. Notation specialists, programmers, designers, and others involved with the project

Answer(s): A



[Process Design]
What are key activities involved in the start of process design?

  1. Designing the new process, creating the logical design, and IT infrastructure for good support
  2. Designing the new process, defining handoffs of process between functional groups, and indicators in the new process
  3. Designing the new process, defining activities within the new process, and rules that control the activities
  4. Designing the new process, creating high-level tasks within the new process, model simulation, testing, and acceptance

Answer(s): C



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