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Certified Business Process Associate Questions 56–60 (page: 13)

Updated On: 10-Feb-2026

[Process Design]
What must any process design have to be considered effective?

  1. Activity at both the process and workflow levels
  2. Tasks at the subprocess level as well as at the workflow level
  3. Steps both at the task level and at the subprocess level
  4. Subprocesses that break down into tasks and steps

Answer(s): D



[Process Design]
What are the best options for testing new processes at the end of a process design activity?

  1. Role playing, direct observation, or creating a prototype of the new design
  2. Role playing, practice or running a simulation of the new design
  3. Role playing is enough because each person must play their part when the new process is performed
  4. Role playing and simulation to test under various scenarios to find bottlenecks and other problems

Answer(s): A



[Process Design]
What is important when creating a new process?

  1. Make job descriptions, work location, and task assignments flexible
  2. Impose constraints thinking
  3. Use design thinking and agile techniques
  4. Role-play in the team to test use cases

Answer(s): C



[Process Performance Management]
What is used for evaluating process performance?

  1. Key performance indicators (KPIs)
  2. An acceptable standard and quality (accuracy, completeness, consistency, and timeliness)
  3. Key process measures (KPMs)
  4. An acceptable quantitative measure against a reference or goal

Answer(s): A



[Process Performance Management]
The activity of formally monitoring processes with metrics is known as

  1. Process performance measurement
  2. Process measurement
  3. Process cycle measurement
  4. Process assessment

Answer(s): A



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