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APICS Certified Supply Chain Professional Questions 631–674 (page: 46)

Updated On: 1-Feb-2026

Which of the following techniques would a company use to better understand how to adapt its product design to customer needs and wants?

  1. Quality function deployment (QFD)
  2. Total quality management (TQM)
  3. Statistical process control (SPC)
  4. Design of experiments (DOE)

Answer(s): D



A company whose business strategy is to be environmentally responsible would most likely have a supply chain focused on:

  1. reducing the size of facilities.
  2. reducing supply chain costs.
  3. increasing process efficiency.
  4. increasing product throughput.

Answer(s): C



Which of the following objectives can be met by an effective sales and operations planning (S&OP) process?

  1. Increasing product quality
  2. Increasing the number of new customers
  3. Reducing unexpected customer requests
  4. Reducing excess inventory

Answer(s): D



Which of the following approaches to supply chain risk management is most appropriate when designing the structure of a supply chain network?

  1. Creating an adaptive community of business partners in the supply chain
  2. Developing the ability to quickly respond to disruptions in the supply chain
  3. Incorporating redundancy in the supply chain
  4. Planning for excess capacity in the supply chain

Answer(s): C



A firm is struggling competitively and needs to aggressively make improvements in cost and delivery by at least 30%. The improvement effort most likely to achieve this level of improvement is:

  1. business process reengineering (BPR).
  2. total quality management (TQM).
  3. six sigma.
  4. kaizen.

Answer(s): C



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