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Free CTSC Exam Braindumps (page: 13)

Page 12 of 38
PDF with 151 Questions

A customer is purchasing a new cell phone, and the sales representative convinces the customer to buy a case to protect the phone. The customer representative has engaged in:

  1. cross-selling.
  2. suggestive selling.
  3. ad-hoc selling.
  4. up-selling.

Answer(s): A

Explanation:

cross-selling is the practice of offering customers additional items that complement or enhance their main purchase12. In this case, the sales representative has engaged in cross-selling by offering the customer a case to protect the phone, which is a related and useful product for the customer's main purchase of a new cell phone. Cross-selling can help to increase customer satisfaction, loyalty, and revenue12.
1: Cross-Selling vs. Upselling: Definitions and Differences | Indeed.com 2: What Is Cross-Selling? - Investopedia



Which of the following tools offers visualization to understand how effective processes are operating within the strategic plan by providing end-to-end supply chain transparency beyond conventional accounting measures?

  1. Supply chain control towers
  2. Balanced scorecard
  3. Benchmarking
  4. Gemba walk

Answer(s): B

Explanation:

a balanced scorecard is a tool that offers visualization to understand how effective processes are operating within the strategic plan by providing end-to-end supply chain transparency beyond conventional accounting measures. A balanced scorecard is defined as "a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals"2. A balanced scorecard typically includes four perspectives: financial, customer, internal process, and learning and growth2. A balanced scorecard helps to translate the organization's vision and strategy into a coherent set of performance measures, and to monitor and manage the supply chain performance across multiple dimensions3 .
1: Balanced Scorecard - an overview | ScienceDirect Topics 2: Balanced Scorecard Basics - Balanced Scorecard Institute 3: Balanced Scorecard for Supply Chain Management | Smartsheet : [Supply Chain Balanced Scorecard - SlideShare]



On which type of waste does just-in-time (JIT) manufacturing have the largest impact?

  1. Movement
  2. Waiting/Time
  3. Defects
  4. Overproduction/Inventory

Answer(s): D

Explanation:

Just-in-time (JIT) manufacturing is a production strategy that produces goods based on customer orders and reduces inventory levels by ordering materials only as they are needed for production1. This minimizes the waste of overproduction and inventory, which are the most common and costly forms of waste in manufacturing2. By eliminating excess inventory, JIT manufacturing also reduces the waste of waiting, movement, defects, and overprocessing that are associated with inventory management3.



Which of the following drawbacks would result for an organization if it were to select transformation projects for implementation purely based on stand-alone benefits?

  1. Inaccuracies in measuring and analyzing targeted improvements
  2. Inefficiencies resulting from a lack of holistic visibility
  3. Inability to get quick buy-in from top management
  4. Compromising one of the competing priorities of cost and working capital

Answer(s): B

Explanation:

According to the CTSC Exam Content Manual, one of the key steps in the project selection process is to create a portfolio of projects that aligns with the organization's strategic objectives and balances the available resources. Selecting projects based on stand-alone benefits would ignore the interdependencies and trade-offs among different projects and lead to inefficiencies resulting from a lack of holistic visibility.






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