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APICS CTSC Exam
Certified in Transformation for Supply Chain (Page 6 )

Updated On: 7-Feb-2026
Page 6 of 32
PDF with 151 Questions

A company with a global presence is expanding its operations in emerging markets. Given the scale of operations, which of the following organizational competencies can best help it manage risks and respond to disruptions?

  1. Investing in redundancy
  2. Building resilience
  3. Leveraging technology
  4. Business continuity planning

Answer(s): B

Explanation:

According to the ASCM CTSC Exam Content Manual, building resilience is one of the organizational competencies for risk management and disruption response. It is defined as "the ability to recover quickly from difficulties and adapt to changing conditions"1. Building resilience can help a company with a global presence to cope with the uncertainties and complexities of operating in emerging markets, where risks and disruptions may be more frequent and severe. Some of the elements of building resilience include developing a risk-aware culture, implementing agile processes, fostering collaboration and innovation, and enhancing learning and feedback loops23.
1: ASCM CTSC Exam Content Manual, page 7. 2: From risk management to strategic resilience | McKinsey 3: Risk Management Magazine - Dealing with Disruption



Creating a diagram of the workflow of a production or service that includes standardized symbols, inputs, and outputs is called:

  1. process flow scheduling.
  2. process organization structure.
  3. process planning.
  4. process mapping.

Answer(s): D

Explanation:

Process mapping is the term used to describe the creation of a diagram of the workflow of a production or service that includes standardized symbols, inputs, and outputs. Process mapping is a tool of management that visually depicts the flow of work and the steps and people involved in a business process3. Process mapping can help communicate how a process works in a concise and straightforward way, identify inefficiencies or areas of improvement, and document or train the process12. Process mapping uses visual representations, such as basic symbols, to describe each element in the process, such as rectangles for activities, arrows for direction of flow, diamonds for decisions, and ovals for start and end points24.



The key outputs of analyzing performance within the SCOR framework are:

  1. scorecard, business canvass, and SWOT analysis.
  2. as-is Level 3 process diagram, competitive analysis, and SWOT analysis.
  3. scorecard, SWOT analysis and competitive parities.
  4. as-is Level 3 process diagram, scorecard, and competitive requirements.

Answer(s): D

Explanation:

According to the ASCM CTSC Exam Content Manual, the SCOR framework consists of five phases:
analyze, configure, optimize, implement, and evaluate. In the analyze phase, the key outputs are an as-is Level 3 process diagram, a scorecard, and competitive requirements1. The as-is Level 3 process diagram shows the current state of the supply chain processes in detail, using the SCOR standard definitions and symbols2. The scorecard measures the performance of the supply chain processes against the SCOR metrics and benchmarks3. The competitive requirements define the target performance levels for the supply chain processes based on the customer and market expectations4.
1: ASCM CTSC Exam Content Manual, page 13. 2: SCOR Quick Reference Guide - APICS 3: SCOR Digital Standard | ASCM 4: Unlock Supply Chain Mgmt: Introducing SCOR Model | IIENSTITU



A company is developing a supply chain strategy that is more focused on creating value. Based on this approach, which of the following steps is the most important for this company to take?

  1. Assess suppliers' capabilities.
  2. Analyze the inbound flow to the company's facility.
  3. Design internal operations to meet customers' requirements.
  4. Study and benchmark the company's operations.

Answer(s): C

Explanation:

According to the ASCM CTSC Exam Content Manual, a supply chain strategy that is more focused on creating value is based on the principle of customer-centricity1. This means that the supply chain strategy should align with the value proposition and expectations of the target customers, and deliver superior value to them in terms of quality, cost, service, and innovation12. Therefore, the most important step for this company to take is to design its internal operations to meet customers' requirements, such as product specifications, delivery time, customization options, and after-sales support13. This will help the company to differentiate itself from competitors, increase customer satisfaction and loyalty, and enhance its profitability and market share12.
1: ASCM CTSC Exam Content Manual, page 12. 2: A new era for procurement: Value creation across the supply chain | McKinsey 3: Strategic Value Creation in a Supply Chain - IGI Global



The most effective way to communicate the specifics of a planned supply chain transformation includes which of the following activities?

  1. Distribute one common document by company email.
  2. Hold breakout group sessions with each group involving employees from different departments.
  3. Require the topic be covered in each department's monthly meeting.
  4. Conduct a one-time, all-company meeting with presentations by leadership.

Answer(s): B

Explanation:



Explore

According to the ASCM CTSC Exam Content Manual, one of the best practices for communicating a supply chain transformation is to "use a variety of communication channels and methods to reach different audiences and reinforce key messages"1. This includes holding breakout group sessions with each group involving employees from different departments, as this can help to explain the specifics of the transformation, address any concerns or questions, and foster collaboration and buy- in across the organization23. Distributing one common document by company email, requiring the topic be covered in each department's monthly meeting, or conducting a one-time, all-company meeting with presentations by leadership may not be sufficient or effective to communicate the details and benefits of the transformation, as they may not cater to the different needs and preferences of the stakeholders, or allow for sufficient feedback and engagement23.
1: ASCM CTSC Exam Content Manual, page 14. 2: Supply Chain Communication: 4 Effective Strategies for Better Supplier ... 3: 10 Best Practices For Improving Supply Chain Management - IIENSTITU






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