QUESTION: 13

Which of the following characteristics best describes a competitive supply chain?

Optimized to attain maximum profitability
Fully integrated to maximize cost effectiveness and efficiency
Delivers a customer value proposition superior to competitors
Designed to offer a fast-selling option to customers

Answer(s): C

Explanation:

According to the CTSC exam content manual1, a competitive supply chain is one that delivers a customer value proposition superior to competitors, which means that it provides a unique combination of benefits that customers value and are willing to pay for. A competitive supply chain also aligns its capabilities and resources with the customer value proposition, and continuously monitors and improves its performance.

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QUESTION: 14

Implementing electronic data interchange (EDI) can provide benefit in establishing business relationships with suppliers by:

synchronizing.
building trust.
gainsharing.
reducing security risk.

Answer(s): B

Explanation:

According to the CTSC exam content manual1, implementing electronic data interchange (EDI) can provide benefit in establishing business relationships with suppliers by building trust, which is one of the key elements of supplier relationship management. EDI can help to build trust by enabling faster, more accurate, and more secure data exchange, reducing errors and disputes, improving communication and collaboration, and enhancing customer satisfaction.

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QUESTION: 15

Where are Transform and Return costs often captured in the supply chain, respectively?

Supply chain fixed assets and accounts receivable
Cost of goods sold (COGS) and claims
Supply chain fixed assets and accounts payable
Cost of goods sold (COGS) and warranty

Answer(s): B

Explanation:

According to the CTSC exam content manual1, transform and return costs are two of the five cost categories in the SCOR model. Transform costs are the costs associated with converting raw materials into finished products, such as labor, materials, energy, depreciation, etc. Return costs are the costs associated with handling and disposing of defective or excess products, such as transportation, inspection, rework, recycling, etc. Transform costs are often captured in the cost of goods sold (COGS), which is the direct cost of producing the goods sold by a company. Return costs are often captured in claims, which are the expenses incurred by a company when customers return defective or unsatisfactory products.

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QUESTION: 16

When sharing performance metrics with customers, management needs to:

avoid too many metrics in the report.
consider any discrepancies within the survey feedback.
provide a balanced and comprehensive set of metrics.
ensure metrics are linked to business strategy.

Answer(s): C

Explanation:

According to the CTSC exam content manual1, when sharing performance metrics with customers, management needs to provide a balanced and comprehensive set of metrics, which means that the metrics should cover all aspects of the customer value proposition, such as quality, cost, delivery, flexibility, and innovation. The metrics should also be aligned with the customer's expectations and objectives, and reflect the customer's perspective and feedback. Providing a balanced and comprehensive set of metrics can help to build trust, transparency, and collaboration with customers, as well as to identify areas of improvement and opportunity.

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QUESTION: 13

Explanation:

QUESTION: 14

Explanation:

QUESTION: 15

Explanation:

QUESTION: 16

Explanation:

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