QUESTION: 1

Which of the following statement about communication approaches that encourage engagement during change are true?
It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data.
An external communications agency should be asked to relay messages when dealing with a difficult change.

Only 1 is true
Only 2 is the true
Both 1 and 2 are true
Neither 1 or 2 is true

Answer(s): D

Explanation:

Communication approaches that encourage engagement during change should be timely, transparent, honest, consistent, and two-way. It is not helpful to delay communication until all the information is available, as this can create uncertainty and anxiety among stakeholders. It is also not advisable to use an external communications agency to relay messages when dealing with a difficult change, as this can undermine trust and credibility of the change leaders.

Reference:

https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %201%20-%20v1.0.pdf (page 11)

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QUESTION: 2

Which is an engagement level of Mayfield's stakeholder radar technique?

Ideal
Required
Must have
Vital

Answer(s): B

Explanation:

Mayfield's stakeholder radar technique identifies four levels of engagement for stakeholders:
required, desired, actual, and planned. The required level of engagement is the minimum level that is necessary for the stakeholder to support the change or at least not resist it.

Reference:

https://apmg-
international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %202%20-%20v1.0.pdf (page 11)

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QUESTION: 3

According to Lewin's Force-field analysis' which action needs to occur if an organization desires to make change more quickly?

Driving forces need to be decreased
Driving forces need to be augmented
Restraining forces to be increased
Resisting forces need to be increased

Answer(s): B

Explanation:

Lewin's force-field analysis is a tool to identify the driving and restraining forces for a change. Driving forces are those that push for the change, while restraining forces are those that oppose or resist the change. To make change more quickly, driving forces need to be augmented (increased or strengthened) and/or restraining forces need to be reduced or removed.

Reference:

https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %203%20-%20v1.0.pdf (page 11)

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QUESTION: 4

Which statement about Senge's system thinking model is correct?

Processes in organizations can either support or limit the effectiveness of change
Change can be planned and implemented using an eight-stage model
Change must e driven primary by senior sponsors
Leadership support is NOT required in the systems thinking model

Answer(s): A

Explanation:

Senge's system thinking model is a holistic approach to understand how different elements in an organization interact and influence each other. Processes are one of the elements that can either support or limit the effectiveness of change, depending on how they are designed and implemented. The other statements are not correct, as they do not reflect Senge's model.

Reference:

https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper %204%20-%20v1.0.pdf (page 11)

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