QUESTION: 21

A case management tool needs intelligent and automated routing of many different complex case types, based on free text descriptions from external users.

What is the best way to implement this requirement?

Build in a review task for a user to evaluate and route accordingly
Use the find functions to search for certain keywords in the text body and route accordingly
Integrate with a translation service to route accordingly
Integrate with a natural language processing system to categorize the user's needs and route accordingly

Answer(s): D

Explanation:

For intelligent and automated routing of complex case types based on free text descriptions, integrating with a Natural Language Processing (NLP) system is the most effective solution. NLP can analyze the free text, understand the context, and categorize the cases based on the content, enabling automated and accurate routing.

NLP System Integration Overview:

NLP systems can process and understand human language in text form, identifying key phrases, sentiments, and categories.

By integrating with an NLP service, Appian can automatically route cases to the appropriate department or user based on the analysis of the text provided by external users.

This approach reduces the need for manual review and ensures that cases are handled efficiently and accurately.

Why Not Other Options?:

A . Manual Review Task: This does not automate the process and relies on human intervention, which can be time-consuming and prone to error.

B . Find Functions for Keyword Search: This approach is limited to exact matches and lacks the sophistication needed to understand complex language and context.

C . Translation Service Integration: While useful for language translation, it does not offer the categorization and routing capabilities needed for this use case.

Reference:

Appian Documentation on NLP Integration: NLP in Appian

Integrating an NLP system with Appian ensures that complex cases are categorized and routed with high accuracy, improving the efficiency and effectiveness of case management.

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QUESTION: 22

The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).

What is the most effective form of automation to help increase fulfillment efficiency in this process?

Review the emails and attachments using trained artificial intelligence to extract order data information
Provide a task after the order email was received asking the team to check the order status and select the next step option
Prompt the order management team members with a task to create an order in the CRM platform
Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request

Answer(s): A

Explanation:

The most effective form of automation to increase fulfillment efficiency in this process is using trained artificial intelligence (AI) to extract order data information from the emails and attachments. AI can be trained to recognize and extract key details such as customer names, order numbers, and product information directly from the content of the emails and attachments. This automation significantly reduces the manual effort required to review and input data, thereby speeding up the order processing time and reducing the chance of errors.

Reference:

Appian Documentation - AI and Automation Capabilities

Note: The other options (B, C, D) provide minimal automation and would still require significant manual intervention, which does not effectively enhance fulfillment efficiency.

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QUESTION: 23

During the "initiate" phase, what are two key benefits of successful requirements gathering?

Adherence to the business stakeholders' goals
Less rework after the "test" phase
Fewer test cases required
Better performance of the application

Answer(s): A,B

Explanation:

Adherence to the Business Stakeholders' Goals (A): Successful requirements gathering ensures that the application being developed aligns with the business objectives and stakeholders' expectations. This alignment is critical to delivering a product that meets the intended purpose and satisfies the needs of the organization.

Reference:

Appian Documentation - Requirements Gathering Best Practices

Less Rework After the "Test" Phase (B): Thorough and accurate requirements gathering reduces the likelihood of discovering significant issues during the testing phase.
When the requirements are well- defined and understood from the start, the development team is more likely to build the application correctly the first time, resulting in less rework after testing.

Appian Documentation - Reducing Rework through Proper Planning

Note: Fewer test cases required (C) and better performance of the application (D) are not direct benefits of successful requirements gathering.
While better requirements can contribute to a more streamlined testing process and potentially better performance, these are not primary benefits.

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QUESTION: 24

Which Appian gateway node can only trigger a single outgoing path?

OR
COMPLEX
AND
XOR

Answer(s): D

Explanation:

The XOR (Exclusive OR) gateway in Appian can only trigger a single outgoing path based on the evaluation of conditions. It allows for one path to be taken out of multiple possible paths, depending on which condition is met first. This makes it suitable for scenarios where only one outcome can occur based on a set of criteria.

Reference:

Appian Documentation - BPMN Gateways

Note: The other gateways (OR, COMPLEX, AND) can trigger multiple outgoing paths, making XOR the correct choice when only one path is to be followed.

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Free ACA100 Exam Braindumps (page: 6)

QUESTION: 21

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QUESTION: 22

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QUESTION: 23

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QUESTION: 24

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