QUESTION: 45

Two human resource functions that typically are shared with other organizational components are:

Unemployment and relocation administration.
Union contract negotiation and OSHA compliance assessment.
Staffing and training.
Compensation and benefits administration.

Answer(s): C

Reasons for building an economic case for quality may include:

I) The case expresses quality in the language of management.
II) The approach justifies quality initiatives in dollars and cents.
III) The Sarbanes-Oxley Act requires it.
IV) Quality is typically treated as a cost rather than as an investment.
V) The economic case for quality allows for comparison of it with other major investments or projects.

III only
I, II, IV, and V
IV and V only
I and II only

Answer(s): B

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QUESTION: 47

The budgets of most internal staff and operations functions do not include figures for:

I) Cash received.
II) Capital expenditures.
III) Short-term liabilities.
IV) Payroll expenses.

IV only
III only
I, II, and III
I and III

Answer(s): C

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QUESTION: 48

Based only on the following data, which answer is correct? - Purchased 12 delivery trucks for a total of $360,000 - Estimated the payback from an ISO 9000 QMS project at $1,200,000 - Net income for the year is $3,600,000 - Spent $400,000 on implementing the ISO 9001-based QMS

ROI is $3:1 RONA is $10:1
ROI is 33% RONA is $9:1
ROI is 30% RONA is $10:1
ROI is $3:1 RONA is $9:1

Answer(s): A

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QUESTION: 45

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QUESTION: 47

QUESTION: 48

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