QUESTION: 9

Information that is received by upper management, is often distorted. Which of the following actions is effective in countering this problem?

I). Stop killing the messenger.
II). Establishing an open door policy.
III). Practice management by walking around.

I only
I and II only
I and III only
I, II and III

Answer(s): D

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QUESTION: 10

Which of the following quality gurus was very critical of merit-pay and individual bonuses? He discouraged management by objectives and the ranking of employees by performance.

Dr. Juran
Dr. Deming
Dr. Taguchi
Dr. Feigenbaum

Answer(s): B

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QUESTION: 11

In order to implement a continuous improvement strategy, a company may institute a steering committee or improvement council. Which of the following would generally NOT be a task performed by this council?

The development of a quality vision for the company.
The combined development and implementation of the company improvement strategy.
The definition of certain quality objectives for sections of the company.
The development of quality education and communication modules for the organization.

Answer(s): A

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QUESTION: 12

A company is planning to completely change its employee performance, appraisal and reward system. Which of the following is NOT viable for consideration in the new system?

Integrating subordinate, peer, customer, and self-evaluations with supervisory ratings.
Using continuous improvement, quality and customer satisfaction as key criteria.
Requiring work team or group evaluations that are equal in emphasis to individual evaluations.
Requiring less frequent performance reviews, but utilizing many rating categories.

Answer(s): D

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QUESTION: 9

QUESTION: 10

QUESTION: 11

QUESTION: 12