QUESTION: 1

What are the major disadvantages of having an improvement team that is too large?

I). Difficulty in having constructive input from the entire group.
II). Difficulty in arriving at consensus.
III). Difficulty in finding large meeting facilities.
IV). Difficulty, on the part of the recorder, in keeping up with more paperwork.

I only
I and II only
I, II and III only
I, II, III and IV

Answer(s): B

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QUESTION: 2

Which of the following is NOT considered a prevention cost?

Writing operating procedures.
Training.
Data acquisition and analysis.
Calibrating test equipment.

Answer(s): D

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QUESTION: 3

An improvement in quality costs is MOST clearly indicated when:

Appraisal and failure costs drop.
Prevention costs increase.
Total quality costs fall below 15% of total sales.
Management objectives are met.

Answer(s): D

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QUESTION: 4

During the building phase of improvement team development, which of the following properly describes team activities?

I). The team leader is usually directive.
II). The team leader often delegates tasks.
III). Team members prioritize and perform duties.
IV). Team members are uncertain of their duties.

II and III only
I, II and III only
I and IV only
II, III and IV only

Answer(s): C

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QUESTION: 1

QUESTION: 2

QUESTION: 3

QUESTION: 4

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