QUESTION: 5

The quality leader most associated with the concept of robustness:

Juran
Ishikawa
Crosby
Feigenbaum
Taguchi
none of the above

Answer(s): E

QUESTION: 6

The support for an important quality initiative was lacking in congress until Reagan’s Secretary of Commerce was killed in a horseback riding accident in 1987. That initiative was:

assigning National Institute for Standards and Technology (NIST) quality oversight duties
“consensus of the House” proclamation for Deming’s 14 points
changing National Bureau of Standards to NIST.
authorizing the American National Standards Institute (ANSI) to join with the International Standards Organization (ISO) to promulgate standards.
none of the above.

Answer(s): E

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