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The Certified Professional in Talent Development Questions 21–25 (page: 6)

Updated On: 10-Feb-2026

[Personal Capability]
A new manager has a team comprised of four different generations of employees.
Which action by the manager would be most likely to minimize intergenerational conflict within the team?

  1. Acknowledge the diverse viewpoints of each team member
  2. Listen actively to each team member
  3. Poll each team member
  4. Define what is important to each team member's generation

Answer(s): A



[Organizational Capability]
A talent development (TD) professional has been asked to deliver training in support of the corporate strategic plan to increase sales revenues.
What is the first question the TD professional should ask the stakeholders?

  1. Should certain sales representatives be targeted for this training?
  2. By how much are revenues expected to be increased?
  3. Why are sales revenues down?
  4. What specific issues is this initiative intended to address?

Answer(s): D



[Personal Capability]

Which is the best rationale for using text messaging in a business environment?

  1. It enables people to communicate in real time while engaged in something else, such as attending a presentation or group meeting
  2. It is private and is a good choice to communicate sensitive information through a channel that cannot be subjected to legal review
  3. It allows the sender to convey emotion with emojis and is a good choice to create a more personal connection with the recipient
  4. It implies urgency in situations where the sender faces tight deadlines or needs an immediate answer

Answer(s): D



[Professional Capability]
A talent development professional is providing coaching to an individual.
Which action is most likely to improve success for the coaching action plan?

  1. Allow others to define actions for the person receiving coaching
  2. Obtain stakeholder approval for the action plan
  3. Be specific whether an action is a goal or a task
  4. Write out the action plan

Answer(s): C



[Organizational Capability]
In the development of a knowledge management system (KMS), which is the best action for a talent development professional to take in order to avoid the pitfall of employees hoarding knowledge or being unwilling to share it?

  1. Create a standard operating procedure that includes knowledge sharing
  2. Honor and acknowledge those who contribute to and use the KMS
  3. Create a key performance indicator on knowledge sharing
  4. Have members of senior leadership set the example by sharing their knowledge

Answer(s): B



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