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The Certified Professional in Talent Development Questions 26–30 (page: 7)

Updated On: 10-Feb-2026

[Organizational Capability]
Which evaluation technique should an organization use to analyze and improve error rates and defects?

  1. Six Sigma
  2. Benchmarking
  3. Flowchart diagram
  4. Return on investment (ROI)

Answer(s): A



[Professional Capability]
Which is a component of an e-learning storyboard?

  1. Usability testing
  2. Technology analysis
  3. Mobile strategy
  4. Voice-over narration

Answer(s): D



[Organizational Capability]
What is the main objective of a quality workforce planning process?

  1. Empowering employees to manage their own careers through internal support centers and counselors
  2. Increasing productivity from a pool of developed talent that is highly engaged in the organization
  3. Creating a self-reliant workforce in which employees build valuable skills and prepare for the future
  4. Ensuring that the right numbers of the right kinds of people are available at the right times and in the right place

Answer(s): D



[Personal Capability]
A new manager has been assigned to meet with a talent development (TD) coach. At the first meeting, the manager states "I am who I am, and no amount of coaching will change me." Which should be the TD coach's top priority?

  1. Report the manager's attitude to a senior leader
  2. Discover the personal triggers that may help the manager become more coachable
  3. Help the manager to understand how being "uncoachable" puts the manager's job at risk
  4. Help the manager to develop a career transition plan for a role that is a better fit

Answer(s): B



[Professional Capability]
A talent development professional and an external training vendor have agreed to a percentage of the overall cost as profit.
What is this called?

  1. Cost plus fixed price
  2. Firm fixed price
  3. Performance-based fee
  4. Cost plus incentive fee

Answer(s): D



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