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ATLASSIAN ACP-100 Exam
Jira Administrator (Page 2 )

Updated On: 19-Jan-2026
Page 2 of 16
PDF with 139 Questions

Which three factors should you consider when deciding between Jira Cloud and Jira Server? (Choose three.)

  1. the ability to integrate Jira with a cloud-based source repository (e.g. Bitbucket)
  2. the amount of time required for system administration
  3. the availability of a REST API
  4. the commercial apps you would like to use
  5. the ability to integrate with an external user directory (e.g. company LDAP directory)
  6. the number of workflows you will require

Answer(s): B,C,D


Reference:

https://confluence.atlassian.com/cloud/compare-atlassian-cloud-vs-server-744721664.html



Inspect your current Incoming Mail Handler configuration:


Identify one reason why the current configuration is not fetching emails as planned.

  1. The blank space in the Incoming Mail Handler name will cause internal errors.
  2. The syntax of the specified Folder Name is invalid and should be corrected to ‘/spam’.
  3. A delay of 10000 minutes is not a valid setting and will cause an error.
  4. The external mail service is not able to write the messages to the specified folder.

Answer(s): D


Reference:

https://confluence.atlassian.com/jirakb/troubleshoot-incoming-mail-in-jira-service-desk- 790960076.html



The HR team approaches you with new requirements they want you to implement:

-Allow users to send requests into Jira by emailing “HR@yourcompany.com.”
-Have those emails automatically turned into “Holiday Requests” in the HR project.

You have already set up an Incoming Mail Server and a mail handler to “Create a new issue or add a comment to an existing issue.”

Which three additional options can you set with this mail configuration? (Choose three.)

  1. Create new Jira users based on the From address.
  2. Set Assignee and Watchers.
  3. Set default Reporter.
  4. Set a custom field.
  5. Set Environment.

Answer(s): C,D,E



Your business users want to know more about what is happening with the issues raised by their business unit. They gave you a list of situations in which they want to get emails, so you know which parts of the shared notification scheme they want to be added to.

You consult with the project owner.
He doesn’t want any changes to the emails that go to developers and testers.
The project owner approves of the business users getting the emails, but he would like to retain control of who gets emails for his project.

How can you satisfy these requests?

  1. Place the business users in a group and add that group to the events in the notification scheme.
  2. Modify the events in the workflow so they send the emails to the business users.
  3. Create a role for business users and add that role to the events in the notification scheme.
  4. Add the business users as Watchers on the issues.

Answer(s): A



You have just deployed a new Support Workflow and Support Notification Scheme. Manager Maria should be receiving notifications when users click the Escalate workflow transition, but she is not.
Identify two possible reasons Maria is not receiving the notifications. (Choose two.)

  1. Maria is not listed in the right custom event of the Support Notification Scheme.
  2. The Escalate workflow transition is firing the wrong event.
  3. The right custom event has been deleted from the Support Notification Scheme.
  4. Maria is not listed in the Issue Escalated (System) event of the Support Notification Scheme.
  5. The Escalate workflow transition is firing the right event, but the event is marked Inactive.
  6. The Escalate workflow transition is firing the right event but uses the wrong email template.

Answer(s): C,F



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