Updated on: 11-Apr-2026
ServiceNow Certifications for IT and Platform Professionals
ServiceNow certifications verify technical competency across the Now Platform, covering system administration, application development, and specialized implementation roles. These credentials demonstrate a candidate's ability to configure, build, and manage enterprise workflows within the ServiceNow ecosystem.
Popular ServiceNow Certifications
- CSA — ServiceNow Certified System Administrator: Targets professionals responsible for the administration, configuration, and maintenance of the ServiceNow platform.
- CIS-ITSM — Certified Implementation Specialist - IT Service Management: Focuses on individuals who implement and configure IT Service Management applications.
- CAD — Certified Application Developer - ServiceNow Training and Certification: Designed for developers building custom applications and extending platform functionality.
- CIS-HR — Certified Implementation Specialist - Human Resources: Validates the skills required to implement and configure Human Resources Service Delivery applications.
- CIS-CSM — Certified Implementation Specialist - Customer Service Management: Targets specialists implementing and configuring Customer Service Management solutions.
How to Prepare
Effective preparation requires hands-on experience with a Personal Developer Instance to practice configuration tasks directly. Review the official exam blueprints to identify the specific functional areas and product lines covered in each test. Supplement this practical work by reading product documentation and release notes to understand current platform features and best practices. Consistent review of core concepts, rather than rote memorization, is necessary to handle scenario-based questions.